Regional Installation Manager

Stoneside Blinds & Shades

2d•$36 - $40

About The Position

The Regional Installation Manager is responsible for overseeing an installation team within the specified region, ensuring the implementation of national standards, fostering a positive team environment, and optimizing operational efficiency. This role involves collaboration with the national and regional teams to deliver exceptional service and contribute to the company’s growth.

Requirements

Must have at least three (3) years of experience as a Stoneside Installer.
Strong written and verbal communication skills.
Proficiency in Microsoft Office suite.
Willing to Travel to markets as needed.
Experience with installation of window coverings. (3 years required)
Proven experience in managing and developing a team. (3 years preferred)

Responsibilities

Lead, manage and train installers on a daily basis.
Expected to install 70% of the time and manage team members 30% of the time.
Oversee timecards, measures, closeouts and ensure Right the First Time (RFT) installations.
Assist in the development of training for consistent adherence.
Handle call-ins and manage approved Paid Time Off (PTO for assigned installers)
Act as a liaison between sales, field service, and customer service to resolve installation-related or other issues.
Collaborate with installers to identify and correct issues, communicating necessary information to the correct departments or individuals.
Improve RFT metrics by identifying training opportunities, troubleshooting on-site issues, and assisting in the development of training materials.
Conduct coaching sessions to enhance RFT metrics.
Ensure a 5-star experience throughout the measure, fulfillment, and all support functions.
Provide expertise in product knowledge, installation and warranty inquiries.
Assist in creating processes for product support and support troubleshooting efforts.
Collaborate with CRCs, CRSs, and Design Consultants to ensure accurate case input and correct order processing.
Serve as a liaison between CRCs, FSCs, and Design Consultants for product installation.
Collaborate with other Install Managers to develop and implement operational policies and procedures to support the field service team.
Focus on improving productivity, reducing rework and costs, and maximizing service quality.