Regional Information Technology

Prairie Farms Dairy, Inc.•Edwardsville, IL

About The Position

The Regional IT Technician may responsible for, but not limited to, the following: working well with others and coordinating with other departments and locations within the company, assisting in network administration tasks, collection information about IT problems and leading users through diagnostic procedure to determine the source of the error, and all other duties as assigned.

Requirements

1-5 years of experience in IT field.
Active Directory and database management knowledge.
Strong analytical, diagnostic, and problem-solving skills.
Good communication ability, both written and verbal.
Advanced computer skills.
Advanced communication skills to coordinate activities with other departments and locations within the company.
Ability to work without direct supervision.
Excellent leadership and interpersonal skills.
Coachable and willing to learn.
Ability to communicate effectively both verbally and in writing.
Strong organizational skills.
Ability to plan and execute operational activities.
Must be able to read and write English and perform basic math calculations.
Effective time management skills to achieve results through prioritizing demands.
Demonstrates critical thinking skills and effective decision-making skills.
Strong attention-to-detail and organizational skills.
Must demonstrate proficiency in essential tasks and a willingness to learn.

Nice To Haves

Degree in computer science or related field.
Network administration experience.
MDM experience.

Responsibilities

Assisting in network administration tasks.
Diagnose and repair minor problems with computer and peripheral equipment, network, and phone systems.
Set up user workstations in accordance with company policies.
Assist in end user training with software and applications used in various departments.
Assist in DSD handheld support with route supervisors.
Install new infrastructure hardware/systems in coordination with other departments and corporate guidance.
Provides feedback to product and software development staff when modifications could improve user-friendliness of the programs, applications, and processes for which training is provided.
Assess IT systems such as: databases, hardware, server, active directory, printer server on a regular basis to ensure it continues to meet necessary demands.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedure to determine the source of the error.
Communicates with software and hardware vendors to request service regarding defective products.
Participates in corporate helpdesk procedures on hours and a rotating on call schedule.
Remains current on advances in technology.
Travels to assigned locations for project work or issues and may be requested on larger projects as the company requires.