Regional Human Resource Manager

TopGolf•Dallas, TX

35d•Remote

About The Position

The Regional Human Resource Manager works closely and consultatively across the Operations team and People team regarding organizational effectiveness, managing talent and providing Speak Up, performance management and HR functional support. This role will ensure all aspects of venue support are thoughtfully implemented and supported in accordance with company policy. In addition, this role will role models all aspects of the Topgolf culture, ensuring Playmakers at all levels of the organization are treated with dignity, respect and fairness. This role reports to the Senior Manager, HR Business Partner.

Requirements

Strong problem-solving, conflict resolution, and communication skills
Demonstrate high level of capability in change management
Assess sensitive and complex employee relations issues in a confidential and objective manner
Strong organizational skills and attention to detail
Use sound judgement and strong decision-making skills
Remain accountable for high personal and professional standards of conduct.
Prioritize and manage multiple projects in a fast-paced environment
Demonstrate strategic thinking and analysis to align People Team initiatives to business objectives
Build partnerships and establish rapport and credibility at all levels
Objectively coach Playmakers and leaders through complex and difficult issues
Ability to function independently and problem solve
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Position is based remotely with at least 10 - 25% travel required (Based on business need)
Bachelor's degree in human resources, or related field
Five or more years' experience in HR or related disciplines

Nice To Haves

Restaurant/hospitality/retail experience preferred

Responsibilities

Driving Organizational Effectiveness
Build strong relationships with all functional partners and serve as a trusted advisor.
Continue to develop an engaging and inclusive work environment
Support engagement survey communications and work directly with venue leadership and to drive engagement action planning.
Effectively support key organizational changes to maximize operations performance
Actively remain up to date on any changing/ developing HR- related trends and industry best practices. Share learnings with leaders and peers.
Managing Talent
Act as thought partner to implement talent strategy that builds capability and drives performance to achieve business strategy and objectives.
Partner with Operations leadership to drive effective internal development and succession planning processes resulting in stronger bench across departments.
Ensure all aspects of the Playmaker life-cycle are managed appropriately, including promotions, transfers, resignations, and terminations.
Provide thought leadership with talent acquisition team to grow talent pipeline and needed business capabilities.
Partner with other People team functions on internal people moves and collaborate on best practices.
Dotted line reporting responsibility for the venue Office Manager roles in regions supported
Speak Up, Performance Management and HR Functional Support
Investigate employee relations concerns, ensuring fairness, consistency and compliance with Company policies and state and federal laws. Provide support to Playmakers at all levels of the organization, to ensure that potentially complex Employee Relations (i.e. harassment, discrimination, retaliation, ADA, FMLA, Wage and Hour, EEOC, DOL) matters are handled appropriately and investigated timely and effectively.
Partner with venue leadership to ensure performance management issues are addressed in a fair and consistent manner.
Ensure all investigations are memorialized and documented in the case management system in a timely manner. Use data, metrics and experience to identify trends and areas of opportunity. Partner with Sr. Manager, Director and senior level venue leadership to provide guidance, solutions and actionable feedback to support a highly engaged Playmaker population
Partner with L&D to develop trainings needed based on current trends and patterns in employee related issues
Support the LOA and Accommodation process, in partnership with the Leaves Team and HR Compliance
Establish and effectively build relationships with partners across the organization to ensure close alignment regarding People Team support and administration; this includes performance management, recruitment, talent development, compensation, merit process, benefit administration and other areas as needed.