Regional Home Care Manager

Guardian Angel Senior Services•Springfield, MA

About The Position

To oversee day-to-day functions and operations of a new Connecticut office with potential to grow to multiple offices in accordance with current federal, state and local standards, guidelines and regulations that govern home care for Nursing, Home Health Aide/CNA, PCA, Homemaker, and Companion services while keeping outstanding quality client care and customer satisfaction. Ensure organizational effectiveness by providing leadership and setting the standard for performance. Maintain and create new contacts to drive business on a consistent basis. Contribute to the development and implementation of organizational strategies, policies and practices. This position will support and fill in in the absence of Home Care Managers, oversee Hiring and Recruitment and support positions in need of help. The Regional Manager shall be an individual who demonstrates superb leadership qualities while being comfortable with change and at times uncertainty. A willingness and interest in assist in all levels of operations is critical. The position requires significant flexibility, excellent attention to detail and organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.

Requirements

A minimum of two (2) years Home Care management experience is required; with emphasis on demonstrated experience in Home Care
Ability to interface effectively and professionally with clients and families
Knowledge of private pay and state contracts
Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically
Ability to handle stressful situations with compassion, understanding and patience.
Can operate with a sense of urgency and is resourceful and proactive
Possess excellent decision making, negotiation, and time management skills
Ability to work through frequent interruptions
Ability to work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary
Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance is required
Able to participate in off hours On-Call back up support and coverage
Position will require travel throughout Springfield, Amherst and Berkshire areas

Responsibilities

Represent the organization to build visibility and to positively enhance the reputation of the program throughout the community while inspiring confidence.
Develop and implement programs in response to community needs and opportunities.
Responsible for all aspects of launching and overseeing Guardian Angel Senior Services expansion to the Connecticut home care space using proven and successful GA blueprint and candidate knowledge and experience in the state
Seize and identify opportunities for network development with each new lead.
Recruit and assist in the training of new office staff.
Responsible for the delivery of competent, quality patient care in the home.
Communicate and implement new initiatives.
Provide inspiration, leadership and motivation to staff.
Provide vision and builds buy-in among staff for addressing current priorities and identifying new opportunities
Hold regular meetings with office staff upholding accountability for key performance indicators and supporting in achieving goals.
Oversee Lead Recruiters and Home Care Mangers upholding accountability for key performance indicators and supporting in achieving goals.
Participate in Leadership and Team Meetings