Home Care Regional Manager. Albany NY
About The Position
Guardian Angel Senior Services is continuing it's growth. With 16 established offices throughout Massachusetts and New Hampshire, we are preparing to expand into Albany, New York. We are seeking an experienced leader to spearhead our entry into this new market and establish a strong operational foundation in the region. The ideal candidate will bring prior home care management experience, sound leadership judgment, and the ability to build and scale operations in a new geographic area. This could be the chance to build and lead that you've been looking for! The Regional Manager is responsible for operational oversight, performance management, and business development across assigned offices. This role supports and fills in for Home Care Managers as needed, oversees hiring and recruitment functions, and contributes to the development and execution of organizational strategies, policies, and initiatives. The ideal candidate is a confident and adaptable leader who thrives in a dynamic environment, demonstrates sound judgment, and is comfortable operating at both strategic and hands-on levels.
Requirements
- Minimum of two (2) years of Home Care management experience required
- Strong knowledge of home care regulations and government contracts.
- Demonstrated leadership, decision-making, and negotiation skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and electronic documentation systems
- Ability to manage multiple priorities and work effectively in high-demand environments
- Valid driver’s license, reliable vehicle, and appropriate insurance required
- Willingness to work flexible hours, including evenings, weekends, holidays, and participate in on-call coverage
Nice To Haves
- Bachelor’s degree in a Health or Human Services field preferred
Responsibilities
- Oversee daily operations across multiple offices to ensure regulatory compliance and quality care delivery
- Conduct new client home visits, develop care plans, complete required documentation, and communicate matching criteria to office teams
- Remove operational barriers to client admissions, service delivery, and staffing goals
- Monitor key performance indicators including leads, service starts, overtime, cancelled shifts, and caregiver performance metrics
- Conduct randomized client satisfaction calls and review feedback trends
- Audit client and caregiver files to ensure contractual and regulatory compliance
- Support and implement new organizational initiatives
- Provide consultation on client concerns, caregiver issues, incidents, DPH reports, and Workers’ Compensation matters
- Provide strong, visible leadership and foster accountability across offices
- Supervise Home Care Managers, Lead Recruiters, and office staff
- Conduct regular performance meetings and uphold key performance standards
- Assist with recruitment, onboarding, and training of office personnel
- Support implementation of caregiver training programs
- Participate in team meetings and strategic planning efforts
- Collaborate on disciplinary action and documentation when necessary
- Represent the organization within the community to enhance visibility and reputation
- Develop professional relationships and referral sources to drive business growth
- Identify and act on opportunities for network development
- Implement programs responsive to community needs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
