Regional Head of Operations

SCOR•Charlotte, NC

3d•$203,000 - $273,000•Hybrid

About The Position

In Operations, we engage and collaborate with businesses and functions to design and deliver value added services and solutions that provide peace of mind and ease the way of doing business even in a challenging environment. The Regional Head of Operations Americas represents the Operations function in the region. This role ensures oversight and seamless coordination of operational activities, compliance with internal policies and standards, and delivery of high-quality services to support business objectives across the region. The Regional Head of Operations represents the Operations function in the Americas region and ensures oversight on all Operations activities. The scope of responsibility encompasses procurement, real estate projects, travel, governance of third parties, and business continuity. He/She supports local Operations (Head of Operations, General Services) in all Operations activities that are undertaken locally, with the support of the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience)

Requirements

15+ years of experience in operations, procurement, or facilities management in a regional or global environment
Understanding of operations governance and regulations in the region
Service excellence mindset
Excellent communication and interpersonal abilities
Knowledge of business continuity planning and office security best practices
Experience in budget oversight and financial management
Ability to manage multiple priorities in a complex environment
Master degree in Business Administration, Operations Management, or related field.
Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Responsibilities

Procurement and Vendor Management Support local entities in P2P Operations (Orders Management), in line with Group standards
Ensure adherence with the Procurement Management Standard in the region
Real Estate & General Services Support local real estate projects driven by the Group Real Estate team especially with regards to stakeholders management in the region and changement management activities
Oversee General Services activities, incl. financial management (e.g., budgeting, forecasting, etc.) and physical security standards implementation, in line with the Physical Security Management Standard
Oversee the implementation of Group sustainability standards (e.g., non-use of plastic charter) and the corresponding sustainability reporting
Travel Operations Monitor travels to risky countries in collaboration with Travel Operations
Ensure oversight on T&E policy adherence in the region
Operations Governance Ensure oversight on TPRM in region, namely adherence with Third Party Risk Management and Information Governance standards
Ensure oversight on Information Governance standards in region
Provide support on local governance matters where needed
Business Continuity Management Oversee the Business Continuity planning in region, incl. the Business Impact Analysis (BIA) campaign driven by the Group Business Resilience team and the local Business Continuity Plans (BCP)
Support to local training & exercising of incident management to ensure business continuity and employee safety
Monitor and support local incident management
Ensure adherence with the Business Continuity Management Standard in the region
Financial planning Oversee the local Operations budgets and ensure financial discipline in this domain

Benefits

Medical, vision, and dental coverage
401(k) Plan with a competitive match
Company-funded Defined Contribution Retirement Program
Life and AD&D insurance
Long- and Short-Term Disability
Flexible Parental Leave
Unlimited Sick Days
Volunteer Time
Summer Fridays
Learning & Development Resources
Personal Wellness Tools and Rewards
Competitively priced gym memberships from a large nationwide network of gym brands and local fitness studios
And More!