Regional Fixed Operations Analyst

Kia Corporation•Downers Grove, IL

11d•$63,670 - $82,796

About The Position

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.Status Exempt General SummaryThe purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty. The Regional Fixed Operations Analyst will help to enhance KUS’s parts sales and retailer customers’ buying experience through implementation and use of KUS’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure KUS’s service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network. This role offers hands-on training and exposure to all areas of our Regional operations, with a path for career growth. It is designed as a management trainee position, with the long-term goal of developing future District Managers, which will require field travel and relocation.

Requirements

Bachelor’s degree or equivalent experience required
0-3 years’ work or internship experience preferred
Occasional travel may be required domestically and/or internationally
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
Perform other duties as assigned
Ability to relocate to a new location if requested by company
Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KUS policies/procedures.
Solid working knowledge of personal computers with a high level of experience with window-based and MS Office environments.
Excellent verbal and written communications skills.

Nice To Haves

Wholesale and retail (at dealership level) experience a plus

Responsibilities

Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use. Special emphasis on CSI, retention, warranty and parts sales reports
Manages and directs all CSI, retention, parts, warranty, training, and consumer affairs activities in absence of RPSM or DPSM
Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives
Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager
Create, develop and track the region’s Kia Dealer Business Plans. Provide 1:1 assistance with DPSMs on developing dealer action plans