Regional Expert - Rocklin, CA

SMA America • Rocklin, CA

7h • $28 - $33 • Hybrid

About The Position

The Regional Expert is responsible for failure analysis of SMA’s Large Scale & Project Solution products. Duties include root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, and analysis of products and applications. The Regional Expert regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability.

Requirements

• A bachelor’s degree in engineering is strongly preferred.
• 3 to 5 years of experience in electrical, electronic, medium voltage, and or network communications are strongly preferred.
• Prior experience in the solar energy industry is strongly preferred.
• Proficiency in the English language, both written and verbal, is required.
• Technical troubleshooting skills and an attitude of thinking outside of the box is required.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Strong verbal and written communication skills are required.
• Ability to analyze and solve problems effectively.

Nice To Haves

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Knowledge of SMA’s Large Scale and Project Solution product line is strongly preferred.
• Knowledge of solar PV systems, battery systems, medium voltage systems, system design and or inspection is required.
• Knowledge of engineering and mathematical concepts is required.
• Knowledge of power plant measurement devices and techniques is strongly preferred.
• Spanish and or German language skills are a plus.
• Knowledge of customer service principles and practices are preferred.
• Ability to effectively discuss and present logistics principles to an audience.

Responsibilities

• Primary responsibility is data analysis, determining warranty conditions and providing guidance for repair activities to SMA products, such as PV plant, Battery Storage systems, Medium Voltage products, and Power to Gas Solutions.
• Organize and direct system wide analyses when necessary to support technical escalations for SMA customers.
• Preparation of work instructions, process flows, and analyzing various field data.
• Coaching of Field Service Engineers during complex system troubleshooting efforts.
• Interpret advanced measurements, analysis, and reporting on SMA’s Large Scale & Project Solution products installed in power plants.
• Develops a detailed knowledge of SMA’s Large Scale & Project Solution products and associated options.
• Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale & Project Solution products.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Occasional travel for field work in collaboration with Field Service Team may be required.
• Other duties as may be required or assigned.

Benefits

• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees