Regional DME Support Specialist

PROTECH MEDICAL LLC•Pascagoula, MS

33d•$20 - $25•Onsite

About The Position

Job Details Job Location: OxyMed, INC. - Pascagoula, MS 39567 Salary Range: $20.00 - $25.00 Hourly Job title Regional DME Support Specialist Reports to Director of Operations Supervises None Expectation of Work Hours/classification Full time / Non-Exempt General Expectations Regular, reliable, and predictable on-site attendance when scheduled. Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Accommodate needs for staffing shortages, open positions, or branch coverage gaps. Duties and responsibilities · Perform CPAP device setups, including mask fitting, equipment education, and initial therapy instruction · Provide office coverage at various branch locations during staff absences, vacations, or high-volume periods · Answer incoming phone calls, route messages, and assist patients with questions or requests · Process incoming and outgoing mail when covering a branch location · Assist with general office operations including scanning, faxing, filing, and order documentation · Maintain and update patient, order, and inventory records as directed · Conduct periodic inventory counts and assist with restocking and organization as needed · Manage and prioritize daily branch tasks to ensure efficient operations and timely workflow completion · Support additional administrative and operational tasks as assigned by leadership · Travel to assigned branch locations as scheduled, representing the company in a professional manner · Mileage reimbursed at $0.40 per mile; hotel accommodations provided when overnight travel is required · Perform all other duties as assigned Qualifications Experience & Qualifications include: • High school diploma or equivalent required; some college or healthcare office coursework preferred. • Minimum 1 year of administrative, medical office, or customer service experience. • Strong communication and problem-solving skills. • Comfortable learning new systems and processes quickly. • Proficient with Microsoft Office (Outlook, Excel, Word) and adaptable to company software tools. • Reliable transportation and willingness to travel to multiple branch locations. • Professional, dependable, and adaptable to different work environments. • High level of attention to detail. • Positive influence on all employees. • Able to manage multiple priorities and close the loop when interrupted. • Courteous customer service, internally and externally. • Must love helping people, both internally and externally. • Must be able to pass required background checks and drug screenings Physical requirements • Must be able to sit, stand, and move around office environments for extended periods. • Occasionally lift up to 20 lbs (office supplies, small equipment, etc.). • While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk and hear. • Specific vision abilities required include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Must be able to travel to branches as needed; ability to drive with a clean record is required. • Must be 21 years of age to comply with company auto insurance. This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management / Baxter DME / Protech Medical LLC reserves the right to review and adjust this job description as business needs dictate.

Requirements

High school diploma or equivalent required; some college or healthcare office coursework preferred.
Minimum 1 year of administrative, medical office, or customer service experience.
Strong communication and problem-solving skills.
Comfortable learning new systems and processes quickly.
Proficient with Microsoft Office (Outlook, Excel, Word) and adaptable to company software tools.
Reliable transportation and willingness to travel to multiple branch locations.
Professional, dependable, and adaptable to different work environments.
High level of attention to detail.
Positive influence on all employees.
Able to manage multiple priorities and close the loop when interrupted.
Courteous customer service, internally and externally.
Must love helping people, both internally and externally.
Must be able to pass required background checks and drug screenings
Must be able to sit, stand, and move around office environments for extended periods.
Occasionally lift up to 20 lbs (office supplies, small equipment, etc.).
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk and hear.
Specific vision abilities required include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to travel to branches as needed; ability to drive with a clean record is required.
Must be 21 years of age to comply with company auto insurance.

Responsibilities

Perform CPAP device setups, including mask fitting, equipment education, and initial therapy instruction
Provide office coverage at various branch locations during staff absences, vacations, or high-volume periods
Answer incoming phone calls, route messages, and assist patients with questions or requests
Process incoming and outgoing mail when covering a branch location
Assist with general office operations including scanning, faxing, filing, and order documentation
Maintain and update patient, order, and inventory records as directed
Conduct periodic inventory counts and assist with restocking and organization as needed
Manage and prioritize daily branch tasks to ensure efficient operations and timely workflow completion
Support additional administrative and operational tasks as assigned by leadership
Travel to assigned branch locations as scheduled, representing the company in a professional manner
Mileage reimbursed at $0.40 per mile; hotel accommodations provided when overnight travel is required
Perform all other duties as assigned