Regional Director Property Management - Affordable Housing

Rocky Mountain Mutual Housing Association Inc • Denver, CO

7d

About The Position

The Regional Director of Property Management (RDPM) oversees a portfolio of residential,
or mixed-use properties within a designated geographic area. This role is responsible for managing all aspects of property operations, including leasing, maintenance, financial performance, and tenant relations. The Regional Director ensures properties are maintained to the highest standards, meets financial objectives, and provides a safe and high-quality living or working environment for tenants.

Requirements

• Bachelor’s degree (required)
• Minimum of 5 years of experience in property management, with at least 2 years in a supervisory role managing multiple properties or teams.
• LIHTC experience
• Experience managing multiple sites with blending funding, PSH, Housing First and Harm Reduction model.
• Experience in writing and understanding legal contracts, covenants, leases, partnership agreements and financial reporting.
• Strong leadership, communication, interpersonal skills, business acumen, Integrity & Trust, conflict resolution.
• Strong business acumen
• Proficiency in property management software (e.g., Yardi, RealPage).
• Strong financial acumen with the ability to develop and manage budgets.
• Knowledge of local, state, and federal property laws and regulations.
• Maintains compliance with all applicable Fair Housing, federal, state, and local statutes.
• Excellent organizational and time-management skills.
• Ability to troubleshoot and resolve issues quickly and effectively.

Nice To Haves

• Certified Property Manager (CPM)
• National Apartment Leasing Professional (NALP) or similar industry certifications
• HPP or SHCM

Responsibilities

• Property Operations: 1. Oversee the daily operations of properties within the assigned region. 2. Ensure that all properties are following local, state, and federal regulations. 3. Conduct regular property inspections to ensure maintenance and safety standards are being met. 4. Manage property budgets, including capital improvements, operating expenses, and revenue projections. 5. Implement cost-effective strategies to improve property performance and enhance profitability.
• Team Leadership & Development: 1. Supervise, mentor, and develop property management teams (on-site managers, leasing agents). 2. Provide ongoing coaching/training and support to ensure team members are well-equipped to perform their duties effectively. 3. Promote a positive working environment and foster teamwork within the region.
• Tenant Relations & Customer Service: 1. Ensure the highest level of tenant satisfaction through timely responses to inquiries, complaints, and requests. 2. Maintain positive relationships with tenants and address issues promptly to reduce turnover. 3. Oversee the leasing process, including marketing strategies, tenant screenings, and lease renewals. 4. Implement tenant retention programs to ensure long-term occupancy.
• Financial Management: 1. Prepare and manage property budgets and financial reports, ensuring properties meet their financial goals. 2. Review and approve invoices, payroll, and other expenses. 3. Monitor rent collections and work with tenants to address payment issues. 4. Implement strategies to maximize occupancy rates and rental income. 5. Reviews weekly reports and monthly financial statements for each RMC site in portfolio; provides summary report to VP of Property Management to ensure site receivable and purchasing control. 6. Establish system at sites to track program compliance, tracking portfolio performance, productivity with daily follow through on KPI standards regarding Operations, Finance, Maintenance, and Compliance. 7. Evaluates and report on risk factors and market conditions impacting RMC properties and implements marketing strategy ideas to maintain occupancy rate of 96% and above.
• Marketing & Leasing: 1. Develop and execute regional marketing strategies to attract new tenants. 2. Oversee the leasing process, ensuring properties are advertised effectively and efficiently. 3. Conduct regular market research to assess competition and rental rates. 4. Develop and implement strategies to fill vacancies quickly and reduce turnover.
• Reporting & Communication: 1. Provide regular reports on property performance, including financial status, occupancy, and maintenance issues. 2. Communicate effectively with senior management regarding regional goals, challenges, and successes. 3. Maintain records of leases, vendor contracts, and tenant communications.
• Partner with Compliance team to ensure compliance with all loan, grant or program requirements to ensure all properties are in good standing: 1. Lead lease up and rehab relocation process 2. Implement RMC procedures at each site for continuity and consistency

What This Job Offers

• Job Type: Full-time
• Career Level: Manager