Regional Director, Operations

Hopscotch Primary Care•Lexington, NC

43d

About The Position

The Director, Regional Operations will be responsible for leading a region of Hopscotch Primary Care clinics in Western North Carolina to deliver best-in-class care and outcomes, including quality, exceptional care overall, reduced cost of care, and a superior experience for our patients and care teams. You will oversee and be responsible for delivering financial and care model outcomes for a portfolio of 5-7 clinics, with 6-9 direct reports (clinic managers and care team members). The role will report to the President of NC Operations and you will collaborate closely with members from the following teams: Population Health, Finance, Central Operations, People Operations, Growth, and more. This is an exciting opportunity to support teams delivering great care for patients and serving communities. The Director, Regional Operations will be required to live in the Greater Asheville, NC area and must be willing to travel in and around North Carolina frequently.

Requirements

You would be a great fit for this position if you have 5+ years of experience leading and operating in a healthcare or similar services setting, including finance, operations, strategy, and sales/marketing/growth.
Bachelor’s degree required
Role requires travel throughout your assigned region 4 to 5 days a week, though travel is generally within distance to return home each day
Strong management skills with passion for leading people and working with a team
Drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration, and communication
Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results.
Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results.
Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
Willingness to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
Mission alignment to support an organization working to transform healthcare in rural America
Create a culture of excellence, by bringing your best and encouraging the same from those around you
Put service to patients first and encourage the same of those around you
Take ownership and accountability for your work and for delivering results for patients
Assume the best in others and bring solutions to challenges with a focus on moving forward together
Show an active commitment to the team by collaborating and communicating proactively
Demonstrate a dedication to continuous improvement, in clinical and cultural settings

Nice To Haves

Multi-site experience is preferred.

Responsibilities

Lead a region of 5-7 Hopscotch Primary Care centers across Western North Carolina to deliver performance against clinical, financial, growth, and operational metrics and to shape a best-in-class patient-centric culture committed to the communities we serve.
Coach and support the Care Center Managers (clinic leaders) to build and retain a strong team, to establish a winning culture and to work through issues that emerge
Support the Care Center Managers in managing clinical and front office team members, ensuring clear expectations and accountability for performance, to enable success for the care team and clinic
Lead and manage to deliver clinical outcomes, growth targets, profitability goals, patient experience, and culture/employee engagement metrics
Regularly review portfolio and clinic performance to develop and maintain performance improvement plans, highlighting top priorities, action items and progress
Support with onboarding and change management as new practices are either acquired or built de novo
Deliver operational and clinical excellence by fostering a culture of excellence, continuous improvement and learning, consistent with the Hopscotch values and by identifying needs/opportunities and executing to close gaps and realize opportunity
Collaborate effectively across the central team in the development and execution of strategies to deliver growth and performance against key clinical, financial and operational metrics including but not limited to:
Implementation of the Hopscotch care model to deliver clinical results
Growth and outreach-related initiatives including brand, marketing and community engagement and broker/sales partnerships
End-to-end patient experience
In close partnership with the growth team, develop clinic-level and regional growth strategies and drive execution against key tactics supporting the strategy to outperform against growth targets