Regional Director of Outreach-Georgia

Promises Behavioral Health, LLC

77d•Remote

About The Position

The Regional Director of Outreach provides leadership, guidance and accountability for the outreach team and the individual representatives assigned as direct reports. The RDO is responsible for creating and driving outreach strategy, meeting all company and facility goals, and coaching and developing individuals by providing strategic vision, direction and trustworthy leadership. This is a management and leadership position where the RDO is expected to train, manage and retain a highly competent, remote team with an emphasis on integrity, professionalism and accountability. The RDO is responsible for understanding the behavioral health industry and the specific outreach skills and approaches that are most effective for developing, growing and maintaining strong relationships in our industry, in compliance with applicable laws. The RDO will need to possess a working knowledge of healthcare outreach and the ability to coach and teach the practical skills required for the team to be successful. In addition, the RDO will need to possess strong analytical, hiring and recruiting skills and the ability to translate data into a practical strategy for the team.

Requirements

Bachelor's degree or higher in business or job related medical or mental healthcare discipline is preferred
5 years of outreach leadership experience is preferred
5 years of direct outreach experience with preferably in behavioral health or another health-related field
Working knowledge of the nuances of outreach in the behavioral health field
Established connections and relationships in the behavioral health field
Proven track record of implementing and navigating organizational changes with an emphasis on change management.
Goal-oriented with established track record in leading teams in achieving professional goals.
A strong leader, ability to inspire, motivate and lead a team to exceed both tactical and strategic objectives
Positive, solution focused and highly independent
Relishes working in a high performance-driven environment
Resourceful, proactive, analytical – ability to teach and be teachable
Sound decision-making skills
A natural team player, able to work as part of a multi-disciplinary leadership team to achieve shared goals
Excellent leadership, communication, humility and interpersonal skills
High emotional intelligence and the ability to manage complex issues and situations
Proven ability to resolve conflict and overcome challenges quickly and effectively with minimal disruption
Highly competent computing skills, particularly with Excel and MS office software
Strong business acumen and high sense of urgency

Responsibilities

Managing a team of outreach professionals
Recruiting, hiring, training and developing all outreach professionals in an assigned region, territory or position
Supporting and contributing to company and team culture including upholding and reinforcing all company policies and procedures
Tactical management of all direct reports
Formal reporting on outreach efforts, planning and execution of the outreach strategy for senior management, executive team and facility leadership
Ensuring accurate and complete recording of outreach team member activities into the CRM.
Delivering accurate forecasts and analytics for leadership
Coaching and mentoring of outreach team members to achieve maximum potential and professional growth through continuous monitoring and development of skills
Working closely with facility management and field outreach professionals to develop prospecting targets, call routing and time management strategies
Assisting potential clients to access treatment with an understanding of appropriateness and levels of care
Carrying out responsibilities in compliance with all policies along with local, state and federal laws
Maintaining thorough understanding of competitors’ strengths and weaknesses and current positions in the market and reports any updates or changes to their supervisor as requested
Monitoring CRM daily for needed actions and follow ups
Special projects and additional duties as assigned