Regional Director of Operations - Northern IL & Wisconsin
About The Position
Regional Director of Operations Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model. Summary/Objective Concerto is seeking a Regional Director of Operations to join its team! The RDO will be responsible for all operations in the Maryland region. The RDO is accountable for general market health, oversight of staffing/hiring, census, business development, physician engagement and both financial and regulatory compliance with CMS and CRS goals. The RDO will manage all Regional Managers in the region. An ideal candidate is a strategic leader who is able to take ownership and initiative to improve processes and operations as necessary. This candidate must be a strong team player and manager, who can lead a team and attract and retain talent as necessary. The RDO reports to the COO or Regional Vice President (RVP) as appropriate. Essential Functions Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care Ensures that all Regional Managers conduct monthly documentation audits and analyzes results of audits to determine whether there is a need for process improvements Ensures compliance generally for the region: analyzes the results of the Regional Managers monthly facility audits to ensure compliance and determine whether there any process improvements are required; ensure timely and appropriate action to state survey recommendations; monitors quality patient outcomes and professional standards of care; collects other data, as needed for analysis of quality indicators Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance Responsible for staffing for your team including interviewing, hiring, promoting, job performance, coaching, training, evaluation, relations, corrective action and terminations Conducts regular Regional Manager meetings to share information and concerns Accountability for cost efficient operations in the state including tracking compliance for the state overall in regard to hours and cost per treatment Develops (in partnership with the RVP, COO and CEO) staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations Develop strategic business plans for the state Provides for and maintains patient, staff, and facility confidentiality Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner Develop and maintain positive relationships and communication with the Medical Director(s), Credentialed Nephrologists, and other departments at Concerto Travel required up to 50% QualificationsPHYSICAL DEMANDS AND WORK ENVIRONMENT: Must be able to do light lifting of at least 20 lbs. Requires mental, visual, and auditory attention to patients, customers, and staff. Work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious disease/materials. Requires travel between facilities.
Requirements
- Previous Management experience preferred
- Understanding of CMS regulations
- Basic Use of Microsoft Office including PowerPoint, Word, Excel, and Outlook
- Unencumbered drivers license
- CPR certification
Responsibilities
- Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care
- Ensures that all Regional Managers conduct monthly documentation audits and analyzes results of audits to determine whether there is a need for process improvements
- Ensures compliance generally for the region: analyzes the results of the Regional Managers monthly facility audits to ensure compliance and determine whether there any process improvements are required; ensure timely and appropriate action to state survey recommendations; monitors quality patient outcomes and professional standards of care; collects other data, as needed for analysis of quality indicators
- Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance
- Responsible for staffing for your team including interviewing, hiring, promoting, job performance, coaching, training, evaluation, relations, corrective action and terminations
- Conducts regular Regional Manager meetings to share information and concerns
- Accountability for cost efficient operations in the state including tracking compliance for the state overall in regard to hours and cost per treatment
- Develops (in partnership with the RVP, COO and CEO) staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations
- Develop strategic business plans for the state
- Provides for and maintains patient, staff, and facility confidentiality
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
- Develop and maintain positive relationships and communication with the Medical Director(s), Credentialed Nephrologists, and other departments at Concerto
- Travel required up to 50%
Benefits
- Medical, dental, vision, short and long-term disability benefits
- 401k match of 50% up to 6% of salary
- PTO
- Paid holidays
- Discounts through PerkSpot
- Employer Paid Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
101-250 employees
