Regional Director of Operations, Aramark SeniorLIFE+

Aramark • Gaithersburg, MD

1d • $150,000 - $185,000

About The Position

Aramark SeniorLIFE+ is seeking an experienced Regional Director of Operations to lead multi-site operations across a portfolio of premier senior living communities. This executive leadership role oversees dining services, hospitality, and operational performance within high-end Continuing Care Retirement Communities (CCRCs) ranging from approximately 250 to more than 1,200 residents.

The Regional Director works closely with community leadership and client partners to deliver a consistent, high-quality resident experience while driving operational excellence across multiple locations. This position requires deep experience in senior living operations, CCRC environments, dining services, and hospitality leadership, along with strong financial and operational oversight.

The Regional Director of Operations leads site leadership teams responsible for delivering exceptional service, operational discipline, and strong financial performance across each community. Success in this role is measured through delivering key business metrics while ensuring Aramark SeniorLIFE+ continues to serve residents with exceptional hospitality and meaningful daily experiences.

This position supports multiple communities within the region and requires regular travel to client locations throughout the district.Aramark SeniorLIFE+Aramark SeniorLIFE+ is dedicated to creating meaningful daily experiences for seniors through exceptional dining, hospitality, and care. We partner with senior living communities nationwide to deliver warm, reliable service that supports dignity, comfort, and independence, empowering our residents to live their best lives.

When you join SeniorLIFE+, you become part of a mission‑driven team that makes a real impact every day. Whether preparing meals, supporting operations, or engaging with residents, your work helps those in our communities feel valued, supported, and, most importantly, at home.

If you’re inspired by purpose and passionate about serving others, Aramark SeniorLIFE+ offers a place to grow, connect, and make a difference.Aramark SeniorLIFE+ is dedicated to creating meaningful daily experiences for seniors through exceptional dining, hospitality, and care. We partner with senior living communities nationwide to deliver warm, reliable service that supports dignity, comfort, and independence, empowering our residents to live their best lives.

When you join SeniorLIFE+, you become part of a mission‑driven team that makes a real impact every day. Whether preparing meals, supporting operations, or engaging with residents, your work helps those in our communities feel valued, supported, and, most importantly, at home.

If you’re inspired by purpose and passionate about serving others, Aramark SeniorLIFE+ offers a place to grow, connect, and make a difference.

Requirements

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, Senior Life, facilities, or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
• Confirmed ability to hire, assess, develop and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• Bachelor’s degree is generally required to be successful

Nice To Haves

• Advanced degree in business or related field is preferred.

Responsibilities

• Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units.
• Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers.
• Coach & mentor employees by crafting a shared understanding about how and what needs to be achieved.
• Reward and recognize employees.
• Identify and engage top talent and develop team members to their fullest potential within the organization.
• Plan and lead team management meetings.
• Ensure safety and sanitation standards in all operations.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
• Identify client needs and communicate operational progress.
• Understand contractual obligations and leverage opportunities.
• Facilitate and support new business and retention activities.
• Ensure team completes customer satisfaction surveys in all locations.
• Build revenue and manage budget with sensitivity to costs and client needs.
• Ensure the completion and maintenance of P&L statements for the district.
• Provide oversight and take ownership to deliver client and company financial targets using Aramark systems.
• Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives.
• Ensure value through efficient operations, appropriate cost controls, and profit management.
• Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiency standards.
• Understand end to end supply chain and procurement process and systems; ensure only authorized suppliers are used.
• Ensure unit managers maintain a safe and healthy environment for clients, customers and employees.
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Director