Regional Director of Operations - Ohio
About The Position
The Regional Director of Operations serves as the primary point of contact for franchisees, providing leadership and strategic guidance to ensure operational excellence and business success on Cleveland Metro and the surrounding area. This role is responsible for driving franchisee performance, fostering alignment with brand standards, and ensuring operational consistency. Key responsibilities include collaborating with franchisees to establish and achieve business objectives, assessing performance, implementing best practices, and equipping franchisees with tools to drive revenue growth and profitability. The ideal candidate will possess strong business acumen, relationship management skills, and the ability to influence key stakeholders.
Requirements
- 7+ years of progressive experience in multi-unit business operations or franchise operations, including at least 3 years in a field role directly coaching/supporting Franchise Owners.
- Must be physically located within commutable distance to Cleveland or willing to relocate within 30 days of starting.
- Bachelor's degree in Business Management preferred; equivalent experience will be considered.
- Proven ability to lead, inspire, and coach teams to achieve business goals.
- Strong business acumen with the ability to influence key stakeholders, including franchise owners and vendor executives.
- Excellent relationship management, interpersonal, and communication skills, with the ability to present effectively to large and small groups.
- Analytical mindset to evaluate business performance, identify key learnings, and develop data-driven strategies for improvement.
- Willingness and ability to travel up to 75% locally and nationwide to support franchisees, attend regional and national meetings, and represent the brand at industry events.
- Commitment to ongoing professional development and brand training.
- Integrity and ethical behavior to build trust and credibility.
- Proficiency in Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
Responsibilities
- Drive year-over-year same-store sales growth while optimizing cost management to meet and exceed annual business goals.
- Define and implement key compliance standards, expectations, and performance metrics to align franchisees with brand and operational guidelines.
- Lead an annual franchisee planning process, collaborating with owners to set revenue and profit goals and developing action plans for success.
- Assess franchisee business strengths, gaps, and opportunities, providing tailored strategies and best practices to enhance their effectiveness.
- Oversee the OSR/Audit process to ensure consistency, reliability, and operational excellence across franchise locations.
- Deliver differentiated support based on the unique needs of single-unit operators, multi-unit franchisees, new locations, and varying revenue tiers.
- Develop and implement a best practices roadmap to enable scalable, proven strategies for franchisee success.
Benefits
- Salary Range: $90,000 - $100,000 depending on experience
- Additional Bonus Opportunities
- Comprehensive Medical, Dental and Vision benefits
- HSA/FSA Plans
- Monthly Car/Travel Expense allowance
- Monthly Cell Phone allowance
- Traditional and Roth 401k plans. Employer match is 4% and your 401k would be fully vested at the start of year 3
- Complimentary corporate memberships to XPLUS and XPASS
- Discounts on retail brand merchandise up to 30%
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Amusement, Gambling, and Recreation Industries
Number of Employees
101-250 employees
