Regional Director of Market Operations

Woven Care•Colorado Springs, CO

4d•$110,000 - $135,000

About The Position

We're the leading provider of multidisciplinary pediatric therapy services in Colorado, serving families along the front range since 2005. We're building an organization by clinicians and for clinicians, together. Woven Care is experiencing rapid growth in Colorado and beyond. Join us! The Regional Director of Market Operations (RDMO) is the senior operational leader accountable for market-level performance across a portfolio of clinics. They are responsible for ensuring that we deliver our life-changing care to patients across Colorado, and coach our clinic managers to ensure each clinic reaches its goal. This role exists to ensure clinics are healthy, sustainable, and continuously improving. The RDMO leads and develops Clinic Managers, supports operational and clinical excellence, and serves as the connective tissue between local teams and central support functions. This is a hands-on leadership role requiring strong judgment, operational rigor, emotional intelligence, and the ability to lead through change.

Requirements

Ability to hire and develop people. Sources, selects, and hires A-Players to join Woven Care. Coaches people in their current roles to improve performance, and prepares people for future roles
Strategic thinking. Makes decisions informed by data, experience, and our operating principles, while connecting the dots between where we’re going and how we need to nudge the organization to get there
Organization and Planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Moves with urgency. Moves quickly and takes a forceful stand without being overly abrasive.
Calm under pressure. Maintains stable performance when under heavy pressure or stress.
Minimum of five years of managerial experience.
Deep understanding of clinical systems.

Responsibilities

Market Performance & Accountability. RDMOs are fully accountable for region performance, and do whatever it takes to ensure we reach our goals. This might mean jumping in to side-by-side coach a Clinic Manager or Clinic Administrator, partnering with a Department Head to solve a potential clinical quality issue, or visiting referring providers to ensure we have full caseloads. Our key outcomes: Patient access and clinical quality
Retention of clinicians and leaders
Productivity and staffing health
Financial performance and margin discipline
Consistent execution of Woven’s operating expectations
Clinic Manager Leadership & Development. RDMOs are responsible for coaching and developing our clinic managers. RDMOs will: Coach Clinic Managers on leadership, problem-solving, and decision-making
Reinforce Woven’s leadership competencies in daily practice
Set clear expectations and provide direct, timely feedback (clear is kind)
Identify and address performance issues early and constructively
Develop pipeline of potential leaders
Operational Excellence & Consistency. RDMOs support operational excellence throughout the organization through coaching, problem-solving, and systems-building.
Partner with COO on opportunities across the organization
Build and coach on tools and routines that drive repeatable results
Partner with across teams to roll out changes, pilots, and new tools
Identify breakdowns and opportunities, and co-create solutions