REGIONAL DIRECTOR OF FACILITIES OPERATIONS

Compass Group•Richmond, VA

About The Position

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected] SummaryAs the Regional Director of Operations, you will serve as the primary representative of SSC to education clients across designated accounts in the region. Your responsibilities encompass a wide array of critical functions sought at ensuring operational efficiency and client satisfaction. From spearheading program implementation, managing profit and loss, to nurturing client relationships, your role is pivotal in driving the success of our regional operations. Additionally, you will provide operational support to unit managers, lead account retention strategies, manage receivables, and support new account sales. Your duties also extend to personnel management, including hiring, training, development, succession planning, and mentoring of teams. This position requires regional travel to effectively engage with accounts.

Requirements

Bachelor s Degree experience in business or engineering or related fields preferred
5+ years responsibility at a regional manager level or ten years as a director level in facilities management
Contract management experience in a Business and Industry or education or health care institution preferred, with related continuous education courses.
Valid driver's license, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.

Responsibilities

Lead all aspects of and optimize programs in Facilities Services Management, Financial Management, Human Resource, Sales, Contract Administration, and Client Customer Satisfaction to ensure excellence across all operational domains.
Strategically plan and coordinate the implementation of programs and operational activities within regional accounts, driving efficiency and efficacy.
Conduct comprehensive reviews and evaluations of existing programs at each unit, ensuring alignment with corporate standards and facilitating continuous improvement initiatives.
Meet with Regional Vice President to provide detailed monthly progress reports on the region's performance enabling informed decision-making and strategic alignment.
Actively engage in surveys and sales efforts to secure new business opportunities, participating in pricing strategies.
Play a pivotal role in the selection of management and hourly personnel as necessitated by operational requirements.
Cultivate and nurture strong client relationships, consistently seeking to maintain high levels of customer satisfaction that guarantees account retention and cultivates long-term partnerships.