Regional Director of Engineering

Vyve Broadband•Hays, KS

54d

About The Position

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI, and hosted voice services to the business community. Vyve serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Job Summary: Responsible for implementing, integrating and monitoring of Vyve Broadband technology strategy, technology platforms and delivery systems working alongside corporate engineering for the northwest region. Provide leadership and oversight in implementing operational standards used in the company's High-Speed Data, Video, Voice, and Wi-Fi product offerings. This position takes ownership of the regions Headends and optical technology including, ownership of uptime and impacts on service delivery to all internal and external endpoints. This Director of Engineering opportunity is located in Kansas regional offices; willing to discuss other locations. Relocation assistance will be available for remote candidates.

Requirements

10+ years of experience working for a cable/internet technology-focused firm, 5+ years of which must be in a leadership role that was both managerial and strategic. Prior engineering experience highly preferred. Experience managing a cross-functional workforce is required
Knowledge of all aspects of analog/digital video, voice and data technology and Headends
Knowledge of both Residential and Commercial service products which include the following: residential high-speed Internet in a XGSPON, DOCSIS 3.0/3.1 environment; all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community and fixed wireless.
Ability to effectively manage and lead a group of Engineers of various disciplines
Ability to effectively communicate in both written and verbal form
Ability to lead, inspire, and motivate all levels of employees
Must be skilled and comfortable with public speaking, both to employees and those outside of the Company
Skilled in designing and delivering presentations to help field and SMT understand and implement the Vyve technical roadmap and current initiatives
Ability to conduct technological analyses and research, and report on findings to other department heads
Knowledge of WAN connectivity standards, power and backup power strategies
Sporadic travel expected, as well as time spent in the field as needed

Responsibilities

Member of the Northwest Region Senior Management Team, along with RVP, Directors of Technical Operations, RVP of Sales and Regional Customer Service, Training and Dispatch and/or Construction Managers.
Implement, monitor and continuously improve the regions technical vision of Headends, circuits, IP networks and optical equipment throughout the region.
Monitoring and improve all capacities from IP address to circuit to node utilization to ensure our network always has excess capacity during failovers or an increase in utilization.
Maintain required sparing that keep network uptime and meets company standards.
Develop, implement and monitor power, backup power and battery backup for uptime resiliency in our Headends and power supplies.
Monitor and ensure correct outputs from our Headends meet industry standards
Help develop tool strategies for install, support and repair any network and field outages.
Understand connectivity between Headends, nodes and NNIs.
Help drive the region’s development and future growth
Understand the evolving regulatory issues impacting technical and engineering decisions and operations via relationships with NCTA, SCTE, or Cable Labs and Vyve peers.
Implement strategies to provide the best customer experience, maintain highest possible uptime and minimize service outages
Working closely on a daily basis with the operations department and in a consultative fashion with other departments including Marketing, Sales, Finance
Provide leadership to subordinate employees in a manner that supports and seeks to improve the company's culture and employee satisfaction
Manage network uptime and capacity to ensure it meets the demands of our products and customers.
Responsible for implementing and following company engineering/technical standards to ensure quality assurance/quality control measures are adequate and effective
Monitor KPIs and make technical operating decisions as required to meet Vyve business standards and business plans
Act as a steward of company resources and ensure control of the northwest region’s budget