Regional Director, Account Management

Celigo

3d•$100,000 - $150,000•Remote

About The Position

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. As Regional Director, Account Management, you will lead a team responsible for growing, retaining, and expanding relationships with Celigo customers. You’ll operate at the intersection of leadership, revenue, and customer outcomes, owning regional performance while building a world-class account management culture. This role is ideal for a proven leader who thrives in scale environments, loves developing talent, and knows how to turn customer value into long-term growth.

Requirements

7+ years of experience in Account Management, Customer Success, or Sales, with at least 3+ years in a people-management role
Proven success in owning retention, expansion, and revenue targets in a B2B SaaS environment
Experience working with SMB and mid-market customers
Experience driving deals in the $10-100k ACV range
Ability to hire, coach, and scale high-performing Account Management teams
Sets clear expectations, holds teams accountable, and creates a culture of ownership
Deep understanding of retention, expansion, and renewal mechanics in B2B SaaS
Ability to translate customer value into long-term revenue growth
Ability to analyze data and trends to identify risks and growth opportunities

Nice To Haves

Experience selling to eCommerce and/or high-growth SaaS companies is a plus
Experience in integration or complex software sales is a plus

Responsibilities

Lead & Scale a High-Performing Team
Hire, coach, and develop Account Managers across your region
Set clear expectations, KPIs, and growth plans for individual and team success
Foster a culture of accountability, curiosity, and customer advocacy
Own Regional Revenue Outcomes
Drive net retention, expansion, and renewals across your portfolio
Forecast accurately and partner closely with Sales, Customer Success, and Finance
Identify growth opportunities within existing customers and execute expansion strategies
Improve How We Operate
Refine processes, playbooks, and metrics as the business scales
Use data to identify trends, risks, and opportunities across the region
Contribute to the evolution of Celigo’s account management strategy globally
Champion the Customer
Build executive-level relationships with key customers
Ensure customers realize measurable business value from Celigo
Act as the escalation point for complex or strategic customer situations
Partner Cross-Functionally
Collaborate with Sales on account planning and expansion
Work with Product and Engineering to bring customer feedback into roadmap discussions
Align with Marketing and Enablement to strengthen account engagement strategies