Regional Delivery Director

Bob's Discount Furniture • Chicago, MI

1d • Hybrid

About The Position

The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more. This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes. Success is rooted in transparent, positive leadership that reflects “The Bob’s Way.”

Requirements

• Proven ability to lead, motivate, and inspire teams across multiple sites
• Strong track record in talent development, coaching, and accountability
• 7+ years of experience in transportation logistics management and retail multi-unit operations with continuous improvement achievements
• Commitment to delivering best-in-class customer satisfaction across 200+ daily routes and $750M in delivered sales volume
• Skilled in P&L management, forecasting, and cost optimization while driving revenue and service outcomes
• Ability to align business objectives with operational execution, lead cross-functional initiatives, and deliver measurable results
• Strong record of analyzing complex problems, implementing solutions, and improving routing efficiency, compliance, and depot performance
• Proficiency in SAP, routing software, WMS, and CX platforms
• Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management
• 7+ years in logistics management with demonstrated continuous improvement
• 7+ years in multi-unit retail leadership

Nice To Haves

• Strong communication skills with ability to influence at all levels of management
• Conflict management and motivational leadership to build a positive, high-performance culture
• Experience negotiating contracts and managing 3PL partnerships
• Ability to manage a 50% travel schedule while balancing office and field demands

Responsibilities

• Serve as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company
• Oversee a portfolio primarily made up of Third-Party Logistic (3PL) carriers
• Support the market of stores indirectly through delivery operations
• Act as both liaison and subject matter expert, collaborating closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more
• Accountable for meeting and exceeding financial, operational, and customer experience targets
• Manage and improve people and processes

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
• 401(k) Profit Sharing with company match
• Pet Insurance and company-paid Life Insurance options
• Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
• Employee Discounts from Day 1, plus exclusive partner savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees