Regional Dealer Service Manager - Field-Based - Southeast

TrueCar•Atlanta, GA

56d•$135,000 - $150,000

About The Position

Are you a strategic powerhouse with a knack for forging lasting relationships? TrueCar is on the hunt for a Regional Dealer Account Manager who thrives on impact. In this pivotal role, reporting directly to the Director, Dealer Services, you'll own a book of business, becoming the driving force behind customer retention and roaring account success for the region. You'll architect winning strategies, collaborating cross-functionally to slash churn and ensure every dealer feels the TrueCar difference. But that's not all - you will shine as you develop and coach Account Managers, ensuring they're equipped to deliver immense value and provide a seamless customer experience. If you're ready to make a tangible difference, this is your opportunity! The ideal candidate for this position will reside in Florida or Georgia.

Requirements

Proven experience in account management, with a track record of successfully managing and growing revenue within existing dealer accounts.
Strong understanding of sales and dealer success principles.
Proven experience in defining and achieving success through influencing without direct authority
Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
An analytical, problem-solving mindset with the ability to make data-driven decisions that are dealer-focused and results-oriented.
Proficiency in CRM software and other relevant tools.
Exceptional organizational and time management skills.
Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 75% of the time to visit key dealers and attend industry events.

Responsibilities

Cultivate a motivated and collaborative team environment, ensuring success through the team and leading by example.
Drive the development and performance of Account Managers, in partnership with the Director, Dealer Services, by leading ride-alongs, providing feedback to Account Managers, and partnering on account performance and retention strategy.
Partner with Sales & Service trainers to facilitate training and close development gaps for Account Managers.
Oversee the management of larger, high-value key retention accounts and act as a primary point of contact for account escalations.
Develop and maintain strong dealer relationships to understand their needs and objectives.
Ensure client satisfaction and retention through proactive communication and problem-solving.
Collaborate with the dealer sales, dealer service, and sales operations teams to identify upsell and cross-sell opportunities within existing dealer accounts and educate dealers on comprehensive TrueCar products.
Monitor and track account retention and revenue targets for team members and for assigned territory, providing regular reports to senior leadership on dealer performance and team KPIs.
Use data and analytics to make informed decisions and improve dealer service and account management processes.
Assist in formulating account management strategies and plans to maximize dealer value and achieve short-term goals and long-term success, and implement with the team.
Analyze account performance data to identify trends and opportunities for improvement and proactively communicate and collaborate with internal teams to improve and achieve excellence.
Communicate dealer feedback and insights to relevant teams to drive product improvements.
Collaborate with other departments and team members, such as product development, sales operations, Business Development Managers, Account Managers, and the Director, Dealer Services, to address complex client needs and resolve issues.
Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
Develop trusting relationships and open communication, accepting feedback (up and down).