Regional Customer Support Supervisor

Sandvik•Elko, NV

About The Position

Sandvik Mining has an opening for a Regional Customer Support Supervisor. The Regional Customer Support Supervisor will plan, direct, and monitor the activities of a sales support team within a specified geography, product line, or market segment to achieve established sales targets. Lead and mentor a team of Customer Sales & Support Representatives (CSSRs) to provide industry-leading sales support that exceeds customer expectations, builds customer loyalty, and delivers a consistently positive customer experience in support of Sandvik Mining’s commercial objectives. Main Responsibilities Environment, Health and Safety (EHS) Build and sustain a strong Sandvik Environment, Health and Safety culture across the workplace Act in accordance with Sandvik’s EHS Vision to achieve Zero Harm to people, the environment, customers, and suppliers Take reasonable care for personal health and safety and ensure actions do not adversely impact others Comply with all Sandvik EHS policies, procedures, and safe work practices Identify and immediately report unsafe behaviors, hazards, and incidents Interpret and present EHS leading and lagging indicator data with the team on a monthly basis Review EHS reporting for sites regularly and ensure accurate compliance within the EHS360 system Key Responsibilities Stay current on industry developments, competitive offerings, and issues affecting sales and customers; communicate insights to relevant stakeholders Maintain working knowledge of products and their functions for assigned customer groups Identify new business opportunities with key customers to support growth Identify process improvement opportunities and recommend corrective actions Build and maintain strong working relationships with customers and internal stakeholders Fully support the Order-to-Cash cycle and lead demonstrable improvement actions Proactively support management in driving cultural alignment with Sandvik Core Values, models, and policies Hold regular review meetings with team members and key stakeholders Visit customers as required Provide leadership with regular status reports on activities, opportunity development, and overall customer satisfaction Participate in key stakeholder activities including price reviews, budget preparation, tender development, account planning, and sales meetings Lead, monitor, mentor, coach, and develop the CSSR team to ensure achievement of role responsibilities and KPIs Ensure performance management processes are followed, including target setting and development planning for all team members Review KPIs regularly and ensure corrective actions are implemented when required Ensure proper onboarding of new team members in accordance with Sandvik procedures Ensure effective resource planning and workforce management Ensure Customer Service Center (CSC) processes and global guidelines are consistently followed Perform other related duties as assigned Qualifications Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred; equivalent experience considered 5+ years of experience in customer service, inside sales, or commercial operations in an industrial or mining environment Demonstrated experience leading, coaching, and developing teams Strong understanding of sales support, order management, and customer service operations Experience working with ERP and CRM systems Proven ability to drive performance, accountability, and continuous improvement Competencies People leadership and team development Customer-focused mindset Commercial and operational acumen Clear, professional communication Coaching, accountability, and performance management Process improvement and problem solving Cross-functional collaboration Work Environment Office-based role with regular interaction across sales, service, and supply chain teams Occasional travel to customer sites and regional offices Benefits Sandvik Mining offers a competitive total rewards package designed to support employee well-being and long-term success, including: Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Accounts (FSA) 401(k) retirement plan with company match Paid time off, holidays, and sick leave Short-term and long-term disability coverage Life and AD&D insurance Employee Assistance Program (EAP) Tuition reimbursement and professional development programs Career growth opportunities within a global organization For immediate consideration, please apply online at www.sandvik.com/career to the Regional Customer Support Supervisor position, Job ID# Job Requisition R0087354.

Requirements

Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred; equivalent experience considered
5+ years of experience in customer service, inside sales, or commercial operations in an industrial or mining environment
Demonstrated experience leading, coaching, and developing teams
Strong understanding of sales support, order management, and customer service operations
Experience working with ERP and CRM systems
Proven ability to drive performance, accountability, and continuous improvement
People leadership and team development
Customer-focused mindset
Commercial and operational acumen
Clear, professional communication
Coaching, accountability, and performance management
Process improvement and problem solving
Cross-functional collaboration

Responsibilities

Build and sustain a strong Sandvik Environment, Health and Safety culture across the workplace
Act in accordance with Sandvik’s EHS Vision to achieve Zero Harm to people, the environment, customers, and suppliers
Take reasonable care for personal health and safety and ensure actions do not adversely impact others
Comply with all Sandvik EHS policies, procedures, and safe work practices
Identify and immediately report unsafe behaviors, hazards, and incidents
Interpret and present EHS leading and lagging indicator data with the team on a monthly basis
Review EHS reporting for sites regularly and ensure accurate compliance within the EHS360 system
Stay current on industry developments, competitive offerings, and issues affecting sales and customers; communicate insights to relevant stakeholders
Maintain working knowledge of products and their functions for assigned customer groups
Identify new business opportunities with key customers to support growth
Identify process improvement opportunities and recommend corrective actions
Build and maintain strong working relationships with customers and internal stakeholders
Fully support the Order-to-Cash cycle and lead demonstrable improvement actions
Proactively support management in driving cultural alignment with Sandvik Core Values, models, and policies
Hold regular review meetings with team members and key stakeholders
Visit customers as required
Provide leadership with regular status reports on activities, opportunity development, and overall customer satisfaction
Participate in key stakeholder activities including price reviews, budget preparation, tender development, account planning, and sales meetings
Lead, monitor, mentor, coach, and develop the CSSR team to ensure achievement of role responsibilities and KPIs
Ensure performance management processes are followed, including target setting and development planning for all team members
Review KPIs regularly and ensure corrective actions are implemented when required
Ensure proper onboarding of new team members in accordance with Sandvik procedures
Ensure effective resource planning and workforce management
Ensure Customer Service Center (CSC) processes and global guidelines are consistently followed
Perform other related duties as assigned