Regional Credit Manager

Trulite Glass & Aluminum Solutions•Alpharetta, GA

3d•$50,000 - $58,000

About The Position

A Regional Credit Manager, who can support our customers by managing their credit and collections needs with professionalism and care. This role combines financial analysis with customer service, as you’ll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. You’ll make and receive calls, negotiate payment arrangements, and ensure timely payments all while providing a positive experience and maintaining compliance with applicable laws. Success in this role means not only reducing risk and bad debt, but also building trust and long-term relationships with our customers.

Requirements

Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position
Minimum of 4 years of experience in a Customer Facing role
1-3 years of experience working in a Call Center
Experience pulling and manipulating reports out of Experian.
Associate degree required; bachelor’s degree in accounting or finance preferred.
Demonstrated proficiency in Math and Accounting skills.
Demonstrated proficiency in Financial Analysis
Intermediate knowledge of Microsoft Word Products, particularly Word and Excel
Excellent written and oral communication skills; particularly in the case of persuasion and influence
Self-motivation and initiative; Must be able to perform duties and responsibilities independently with minimal supervision.
Strong attention to detail
Strong analytical and problem-solving skills
Excellent customer service and interpersonal skills
A “right-first-time” attitude
Strong organizational skills including the ability to successfully execute multiple projects.
Strong personal and business ethics

Responsibilities

Make at least 50 outbound calls a day.
Assess credit risk and establish credit limits and the establishment of new customers.
Analyze customer financial statements.
Use and interpret Experian and NACM credit reports.
Conduct collection calls and customer visits to collect Accounts Receivables.
Negotiate customer disputes to resolve and document root causes.
Provide customer service and develop relationships with internal/external customers and branches.
Maintain accurate credit and collection files, documenting collection efforts for each customer.
Review collection reports to ascertain the status of collections and balances outstanding and evaluate the effectiveness of current collection policies and procedures.
Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
Interact with Sales Team to research Customer Account issues.
Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
Other tasks as assigned