Regional Coordinator

Salas O'Brien•Flower Mound, TX

1d•$24•Hybrid

About The Position

Haag, a leader in forensic engineering and consulting since 1924, is seeking a Regional Coordinator in the Flower Mound, TX office. Position Summary: The Regional Coordinator provides administrative support for a designated region. This role ensures consistent scheduling, communication, and office support while assisting with coordination of inspections and other administrative processes. Experts and Regional Coordinators work together as a team to give the best internal and external customer experience on projects. Regional Coordinators are expected to support between three and six billable experts.

Requirements

Education: High school diploma or equivalent required. Associate’s Degree or some college preferred.
Ability to communicate orally or in written form effectively with employees and clients.
Builds and maintains positive and cooperative working relationships.
Maintains enthusiasm and a sense of urgency towards work.
Accepts and adjusts to changes in work priorities willingly and efficiently.
Strong grammar and proof-reading skills.
Demonstrates strong attention to detail.
Ability to work number of assigned hours.
Possesses strong critical thinking skills and is willing to go above and beyond to get the job done.
Basic computer skills including Microsoft Office, Word, Excel, PowerPoint and Adobe Acrobat.

Responsibilities

Workload Distribution Support
Lead Regional Coordinator with workload distribution
Monitor Job Assignment Tool and assign projects as directed
Provide accurate backlog of experts within region
Project Assignment Cycle
Complete opening of projects
Assist experts in scheduling/logistics for inspections, meetings, and travel
Assist experts in providing budgets with proper verbiage per contract (when applicable) and recording/documenting approvals properly.
Recording/documenting budget increases properly when approved by client.
Coordinate communication between various experts on project team
Coordinate and order outside services as requested by expert (Aerial diagrams, equipment, other contractors including ladder assist, etc.)
Guide reports, estimates, and other deliverables through review process
Assemble reports, estimates, and other deliverables into final format and obtain signature(s) from expert(s)
Transmit final reports, estimates, and other deliverables to clients
Monitor and assist in maintaining compliance on projects including providing written communication confirming calls were made to meet assignment requirements
Assist and respond to inquires on projects including preparation of electronic files to be shared with clients
Provide excellent customer service when problems arise and escalating to Regional Team Lead when needed
Complete regular invoicing
Assist with maintenance of electronic file including filing emails/communication in project folder
Maintaining Data and Procedures
Maintain accurate records in internal ERP and scheduling systems (including but not limited to Date of Inspection, Report Promised Date, Report Sent Date, etc.)
Maintain accurate records in external programs for specific client requirements (Xactanalysis, AlacNet/Cattrax, Corelogic, Slide/Align, etc.)
Knowledgeable in Haag procedures and contractual agreements, where to located that information, and how to use it
Daily Monitor Job Assignment Tool and assign projects as directed
Complete opening of projects for experts in region
Update ERP with project information for experts in region
Assist in scheduling/logistics for inspections, meetings, and travel for experts in region
Coordinate communication between project manager, clients(s), additional experts, property owners, and others as needed
Complete invoicing for experts in region
Handle administrative tasks for project assignments
Weekly Review project status with each project managers assigned to them
Provide accurate backlog of experts within region
Support Lead Regional Coordinator
Assist expert in responding to inquiries from Compliance Coordinator and maintaining compliance with projects
Monthly Meet with all Administrative Manager, all Lead Regional Coordinators, and all Regional Coordinators to review processes and provide feedback.
Review status of projects and compliance issues with Lead Regional Coordinator and Regional Team Lead
As needed Prepare and guide reports, estimates, and other deliverables for review, assembly, signatures, and transmittal to clients
Order outside services
Handle urgent scheduling or travel needs