Regional Consumer Affairs Manager

The Cavco Family of Companies•Lafayette, TN

11h

About The Position

The Regional Consumer Affair Manager will provide oversight and support to improve product quality, assure compliance with applicable building codes, assist local management in homeowner dispute resolution, and provide technical support to the Legal Department as needed. This role will support Vice President, Consumer Affairs in implementing the policies and procedures, and other administrative requirements. Duties: Service support, training and internal auditing of Subpart I compliance for all facilities. Manage local, state, federal regulatory complaints at the plants to verify compliance and closure of the complaint once assigned. Monitor all Subpart I remedial actions and reporting. Audit compliance with Subpart I record keeping and reporting by factory service for all facilities. Resource for all query’s that come into corporate office via website, email, phone or mail related to service, repair, set-up, site preparation, foundations, parts, code requirements, obtaining bonded titles, licenses, state issues, transportation, HUD, modular and ANSI questions, manufacturing complaints, dealer complaints and contractor complaints for all facilities. Work one on one with Service Managers on problem customers as needed. Technician and contractor issues as needed. Dealer service issues as needed. Prepare detailed reports and budgets for assigned jobs by facilities. Monitor the preparation of monthly service frequency and cost trending reports for management. Service costs – repetitive repairs; as it relates to materials, design and application. Conduct project closure meetings to review the outcomes and gather lessons learned. Ensure all project documentation is completed and archived Assist with Inspection of homes when we are served with a lawsuit in defense of litigation as requested by General Counsel. Assist with Investigation of homes related to extensive fire, water or structural damages that may affect the liability or license(s) of the company. Assist with OSHA compliance and workplace safety initiatives by providing additional in-plant safety inspections during plant visits when possible. Assist Engineering and Production with DAPIA compliance during plant visits Adherence to DAPIA packages and line sequences. Line inspections of homes in station to ensure compliance. Testing procedures (water, sewer, and gas, electric). Fit and finish at the final finish station and walk of completed homes in the yard before shipment. Coordinate any deficiencies with plant management. Other Responsibilities: Establish project timelines, allocate resources effectively, including personnel, materials, and budget. Assist in material procurement, confirm installation meets manufacturer requirements and define extended warranty. Oversee project execution to ensure adherence to project plan. Monitor key performance indicators (KPIs) to measure project success. Identify and resolve issues and obstacles that arise during project execution. Collect and analyze feedback from stakeholders and team members.

Requirements

Associates Degree in Safety Engineering, Environmental Health, Business Management or related field experience required.
Strong understanding of operations and manufacturing
Excellent leadership and people management skills, with the ability to mentor, develop, and motivate teams.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and senior leadership.
Experience in risk assessment, mitigation, and reporting.
Valid driver's license and clean driving record.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

Service support, training and internal auditing of Subpart I compliance for all facilities.
Manage local, state, federal regulatory complaints at the plants to verify compliance and closure of the complaint once assigned.
Monitor all Subpart I remedial actions and reporting.
Audit compliance with Subpart I record keeping and reporting by factory service for all facilities.
Resource for all query’s that come into corporate office via website, email, phone or mail related to service, repair, set-up, site preparation, foundations, parts, code requirements, obtaining bonded titles, licenses, state issues, transportation, HUD, modular and ANSI questions, manufacturing complaints, dealer complaints and contractor complaints for all facilities.
Work one on one with Service Managers on problem customers as needed.
Technician and contractor issues as needed.
Dealer service issues as needed.
Prepare detailed reports and budgets for assigned jobs by facilities.
Monitor the preparation of monthly service frequency and cost trending reports for management.
Service costs – repetitive repairs; as it relates to materials, design and application.
Conduct project closure meetings to review the outcomes and gather lessons learned.
Ensure all project documentation is completed and archived
Assist with Inspection of homes when we are served with a lawsuit in defense of litigation as requested by General Counsel.
Assist with Investigation of homes related to extensive fire, water or structural damages that may affect the liability or license(s) of the company.
Assist with OSHA compliance and workplace safety initiatives by providing additional in-plant safety inspections during plant visits when possible.
Assist Engineering and Production with DAPIA compliance during plant visits
Adherence to DAPIA packages and line sequences.
Line inspections of homes in station to ensure compliance.
Testing procedures (water, sewer, and gas, electric).
Fit and finish at the final finish station and walk of completed homes in the yard before shipment.
Coordinate any deficiencies with plant management.
Establish project timelines, allocate resources effectively, including personnel, materials, and budget.
Assist in material procurement, confirm installation meets manufacturer requirements and define extended warranty.
Oversee project execution to ensure adherence to project plan.
Monitor key performance indicators (KPIs) to measure project success.
Identify and resolve issues and obstacles that arise during project execution.
Collect and analyze feedback from stakeholders and team members.