Regional Collections Specialist - West Palm Beach

Waste Pro USA • West Palm Beach, FL

4h • Onsite

About The Position

The Collection Specialist is responsible for proactively managing customer
accounts to prevent delinquency. This role monitors outstanding balances,
conducts in-house collection efforts, and works closely with customers and
internal departments to ensure timely payment and account accuracy.

Requirements

• Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Knowledge of Fair Credit Reporting Act
• Excellent organizational skills

Nice To Haves

• Waste Industry experience a plus

Responsibilities

• Initiate telephone and email contact with internal and external customers regarding past-due balances, determine the cause of delinquency, and arrange for payment or resolve account discrepancies.
• Respond to incoming calls related to billing inquiries, payment processing, and credit issuance.
• Maintain a daily goal of 30–40 outbound calls to ensure timely follow-up on outstanding balances and promises to pay.
• Provide follow-up communication via phone, email, fax, or mail, including sending invoice copies as requested.
• Contact customers at risk of service interruption due to non-payment and coordinate resolution.
• Conduct credit evaluations for new and renewing accounts to assess creditworthiness.
• Process credit card payments and resolve account-related questions or discrepancies.
• Support the Sales Department with account setup, including establishing credit limits and payment terms.
• Generate and review daily reports, including credit hold reports, credit balance reports, and aging reports.
• Verify payments on accounts previously placed on credit hold and ensure reinstatement of services when appropriate.
• Review Collection Manager reports and identify accounts requiring contact prior to billing cycle processing.
• Prepare and distribute the weekly Top 30 Aging Accounts report to the CFO and other designated recipients.
• Update aging reports and document account status notes in the system.
• Collaborate with offsite collection specialists to develop strategies for problem accounts and upload account data to external collection agencies as needed.
• Provide backup support to Customer Service and the Accounts Receivable Clerk when required.
• Participate in company-sponsored training programs as assigned.
• Stay current with relevant technology and systems related to the role.
• Perform additional duties as assigned by the Supervisor.

Benefits

• 401(k) plan with excellent company match
• Paid vacation, holidays, and sick time
• Career Growth: With our rapidly expanding footprint, we offer strong opportunities for advancement and professional development.
• Supportive Environment: Join a team that values your contributions and fosters a culture of collaboration and support.
• Great Location: Work in one of Florida’s most desirable cities, where the sun is always shining and opportunities are endless.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree