Regional Clinic Director

St Johns Community Health•Los Angeles, CA

6h•Onsite

About The Position

Under the supervision of the COO, the Regional Clinic Director is responsible for planning, coordinating and executing clinic operations at all sites within their assigned region. The Director will provide leadership and oversight at each assigned site, supporting the Clinic Managers in driving the successful implementation of clinic policies and procedures, overseeing the integration of clinic operations, including Medical, Dental, IBH management, and additional specialty services offered at St John's Community Health. The Director will coordinate and oversee day-to-day operations to ensure the delivery of high-quality patient care and optimal patient experience. The Director will provide administrative, operational, and managerial support to the Director of Clinic Operations. Mandatory travel to various clinic locations including the Inland Empire.

Requirements

High school diploma or equivalent required or some college preferred.
A minimum of 2-4 years of progressively responsible administration experience in health care industry.
Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
Must have excellent process improvement skills and be able to understand clinic functions and department interactions.
Knowledge of regulatory compliance i.e., HIPAA, FQHC, OSHA, CLIA, etc.
Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as having a passion for working with at-risk, culturally diverse populations.
Understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
Able to adapt process improvement in accordance with organization objectives.
Willingness to work flexible hours in order to meet the organization’s needs/demands.
Must be able to communicate effectively, writes/speaks succinctly.

Nice To Haves

Bachelor of Arts/Science Degree (Preferred)
preferably in an underserved area.
Experience and/or good working knowledge of Six Sigma, Lean, etc. a plus.

Responsibilities

In conjunction with the COO and Director of Operations, participates in the implementation of the mission, vision and values of the organization.
Assists COO and Director of Operations in development, coordination and implementation of clinical program initiatives within their assigned region, ensuring participatory decision making and appropriate design.
Responsible for ensuring program and corporate compliance with Federal and State laws, organizational policies and procedures, as well as with external regulatory bodies such as PCMH, FQHC, HIPAA, OSHA, CLIA and other professional review and standards boards within their assigned region.
In conjunction with the COO and Director of Operations, develops annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes.
Ensures responsible utilization of medical supplies ensuring that the tracking and inventory of supplies and equipment are in compliance with operating budget.
Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction. Work side-by-side with COO, Director of Operations and Regional Directors in developing transformational strategies in the adoption of process improvement and guides staff in the implementation and execution of process improvement tools and methods.
Presents, facilitates and leads assigned process improvement events using methods of culture appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
Seeks and evaluates process improvement data, materials, and methods to match specific organizational needs and adapts them to use in the execution of process improvement events.
Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
Supports Clinic Managers in developing a talented and motivated staff by ensuring engagement and satisfaction; while ensuring optimal efficiency and accountability.
Maintains current working knowledge of the health care environment as it relates to operations and best practices. This includes government rules and regulations, changes in reimbursement, changes in the local market, and other key factors impacting patient access and service provision.
Participate in staff, management and provider meetings, as necessary.
Perform other job-related duties, as may be assigned.