Regional Client Relations Manager - North Plains
About The Position
At Craft-Bilt, we are committed to delivering top-tier products to our customers through innovation, dedication, and a people-first approach. We believe in building strong, lasting relationships-both with our customers and our team members. If you're a driven, customer-focused professional with a knack for problem-solving, we want you on our team. We're looking for a highly motivated and personable Account Manager to serve as the main point of contact for our clients. In this role, you'll build and maintain long-term relationships, understand client needs, and ensure a seamless experience from onboarding through ongoing support. You'll collaborate with internal teams to deliver solutions that exceed expectations and drive growth. This is a role for someone who loves solving problems, working cross-functionally, and making an impact. Important Requirement: This is a road warrior position. You must be comfortable traveling extensively and staying overnight Monday through Thursday each week to visit client sites and support customer needs in the field.
Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Demonstrated ability to communicate, present, and influence effectively at all levels of an organization
- Confidence in juggling priorities and switching gears quickly
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Comfortable taking initiative and wearing multiple hats
- Willingness and ability to travel overnight Monday through Thursday every week
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. sales results and client retention)
- Identify opportunities to grow accounts through upselling and cross-selling
- Resolve client issues and complaints quickly and effectively
Benefits
- Fully Paid Medical & Dental Insurance - Coverage for you and your eligible dependents
- Financial Security - Company-paid short- and long-term disability, life insurance, and a 401(k) retirement plan
- Growth & Stability - A full-time, year-round position in a company that values its employees and their expertise
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
