Regional Career Services Representative

Ross Medical Education Center, LLC.•Grand Rapids, MI

43d•Onsite

About The Position

REGIONAL CAREER SERVICES REPRESENTATIVE Ross Education Holding, Inc. Grand Rapids, MI - Campus based position Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8 Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations. With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others. Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others? The Regional Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.

Requirements

Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor's Degree preferred. The degree requirement may be waived by the EVP of Career Services.
Regional Career Services Representatives who were promoted to their role from within Ross and have a degree completion plan in place to meet the minimum requirement, will have the title Regional Career Services Representative, and will generally have up to 1.5 years to obtain their degree and meet the full requirements of the job. Every six months they will have a check-in with Human Resources and their Regional Career Services Manager or Regional Vice President of Career Services to confirm progress towards the degree completion. Failure to complete the degree in a timely and agreed upon schedule may lead to disciplinary action, up to and including termination of employment.
1-2 years of proven sales experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferred.
Good computer skills, flexibility and a go with the flow attitude will be key for success in this position
Must be able to work 2 evenings/week
Position is on campus - not remote

Responsibilities

Generate new job leads to support multi-campus region
Build professional relationships within the medical communities served
Make sales/service calls via phone and/or in person as required
Convert leads to interviews and job placements
Identify and resolve employer issues
Communicate openings to students via phone, by mail, or in person
Follow-up on all referrals, interviews and placements
Document activity as required and ensure integrity of data
Conduct 30/90-day graduate calls
Be proactive in developing and maintaining professional student relationships
Initiate and maintain consistent communication with students to support externship and placement
Assist students with resume development and career preparation
Develop working knowledge of students' strengths and areas of opportunity and interest in order to market effectively for job opportunities
Work with students on professional development (i.e. dress, attitude, communication, etc.)
Demonstrate professional example for students to follow
Coordinate and review student mock interviews
Conduct one-on-one meetings with students/graduates as needed
Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.
Identify and develop qualified externship sites and Affiliation Agreements to support students
Coordinate and confirm student externship assignments
Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
Manage, secure and process documents required
Track and report Externship outcomes as directed
Manage distribution and compilation of various surveys and meet required metrics
Assure accuracy of student records and compliance with ABHES requirements
Manage applicable student records/data in LMS
Assist with placement verification as needed