Regional Business Partner

Trustpilot•New York, NY

About The Position

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps prevent and manage employee relations cases, and ensures local practices remain compliant and fit for purpose. Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.

Requirements

A skilled HR professional with experience across the employee lifecycle, ideally gained in fast paced, scaling technology business
Knowledge of the UK employment regulations and legislative framework (essential)
Confident advising and supporting leaders on a wide range of people matters, including employee relations cases, performance management, and wellbeing.
Comfortable navigating ambiguity and working with autonomy while knowing when to escalate or seek guidance.
A clear, credible communicator who can build trust and influence at all levels of the organization.
Highly organized, diligent, and with strong attention to detail, maintaining a commitment to operational excellence in all processes, documentation, and compliance.
Analytical and data-informed, able to interpret workforce metrics to proactively identify trends, risks, and opportunities.
Pragmatic, solutions-focused, and resilient, with a continuous improvement mindset.
Fluent in English

Nice To Haves

Experience of administrating visa processing and certificates of sponsorship (desirable)

Responsibilities

Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.
Manage complex or sensitive cases in collaboration with the regional and business partnering team and the Legal team where required, ensuring stakeholder management, involvement and communication throughout the case.
Act as a trusted point of contact for tactical people-related guidance and employee case management.
Proactively analyze data and insights to identify trends and systemic issues, informing conversations with leaders to prevent case escalation and flag risks requiring intervention.
Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.
Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.
Partner with Legal and Centers of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.
Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.
Ensure employment policies, practices, and decisions remain compliant with local employment law
Design and implement scalable HR templates, tools, and processes to drive operational efficiency and ensure a consistent employee experience across all supported regions.
Supporting Visa applications and Right to Work
Co-ordinating the administration and end-to-end processing of visa applications including ensuring compliance of right to work checks

Benefits

A competitive base salary ranging from $94,500 to 105,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits
A range of flexible working options to dedicate time to what matters to you
20 vacation days + 2 personal days +10 paid holidays per year
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Full health insurance
401k matching your contributions dollar-for-dollar up to 4% of your base salary
Discounted club membership at Life Time Fitness
24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few