Regional Banking Relationship Service Specialist
About The Position
The Regional Banking Relationship Service Specialist provides first line service support for business banking lending and depository customers by managing the documentation (deposit) and servicing needs post sale. Duties and Responsibilities: Responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers. Responsible for opening and the ongoing maintenance of business depository accounts, including documentation execution with the customer. Responsible for handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers. Responsible for servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy. Researches and resolves problems regarding service activities and operational issues specific to deposit account and credit relationships. Responsible for ensuring fraud process is initiated and followed up on per Huntington Standards. Responsible to serve as a product liaison for all products Business customers utilize Suggest bank products and services when needed and connect customer to appropriate colleague. Responsible for maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Participate in identifying issues of concern and keeping department management informed as needed. Perform other duties as assigned.
Requirements
- High School Diploma or GED
- Minimum of 1 year of experience in a high-volume clerical support or banking role
Nice To Haves
- Excellent in customer service, highly motivated, focused, and goal oriented
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Strong organizational skills with attention to detail, planning and follow-up
- Ability to build and expand quality internal and external customer relationships
- Must be able to multi-task and work under pressure with minimal supervision
- PC and internet proficiency
Responsibilities
- providing first line customer service support for Business Banking Customers for several Relationship Managers
- opening and the ongoing maintenance of business depository accounts, including documentation execution with the customer
- handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers
- servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy
- researches and resolves problems regarding service activities and operational issues specific to deposit account and credit relationships
- ensuring fraud process is initiated and followed up on per Huntington Standards
- serve as a product liaison for all products Business customers utilize
- suggest bank products and services when needed and connect customer to appropriate colleague
- maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures
- focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements
- participating in identifying issues of concern and keeping department management informed as needed
- perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
