Regional Banker/Teller

PNC•Dayton, OH

19h•Onsite

About The Position

At PNC, the Regional Banker/Teller role is a key part of the retail branch organization, based in Dayton, Ohio, specifically at the North Dixie Branch. PNC operates as an in-office company, fostering a collaborative and supportive culture. The position focuses on managing the customer experience by identifying opportunities to enhance financial well-being and build loyalty, thereby increasing the customer's share of wallet. This involves proactive sales and service activities, identifying referral opportunities, and collaborating with ecosystem partners to expand relationships. The role requires driving sales conversations through various interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. A core aspect is delivering a comprehensive PNC conversation to identify appropriate solutions and educating customers on managing financial transactions using technology and resources. The Regional Banker/Teller is also responsible for applying product and procedural knowledge to resolve customer issues, managing risk by adhering to policies and procedures, and ensuring efficient and accurate completion of daily teller and branch operations.

Requirements

Typically requires 1+ years of related experience or product knowledge to accomplish primary duties.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting.
Retail Lending
Selling.
Understanding Customer Needs

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participates in proactive sales and service activities and identifies referral opportunities from a variety of customer interactions.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service