Regional Banker/Teller

PNC•Troy, MI

22h•Onsite

About The Position

The Regional Banker/Teller at PNC's Retail banking organization in Troy, MI, is responsible for managing the customer experience, identifying opportunities to improve financial well-being, and fostering loyalty. This role involves proactive sales and service activities, including outbound calling, teller interactions, appointment setting, and lobby engagement, to position PNC solutions and grow customer share of wallet. The banker collaborates with ecosystem partners, educates customers on financial transaction options, and applies product knowledge to solve problems. The position also entails managing risk by adhering to policies and procedures and ensuring efficient and accurate daily teller and branch operations. PNC emphasizes an inclusive, collaborative in-office culture and does not offer sponsorship for employment visas or STEM OPT for this role.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Competency in Banking Products.
Competency in Digital Awareness.
Competency in Effective Communications.
Competency in Managing Multiple Priorities.
Competency in Matrix Management.
Competency in Problem Solving.
Competency in Prospecting.
Competency in Retail Lending.
Competency in Selling.
Competency in Understanding Customer Needs.
Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participates in proactive sales and service activities and identifies referral opportunities from a variety of customer interactions.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service