Regional Banker/Teller - North Decatur

PNC Bank • North Decatur, GA

22h • Onsite

About The Position

At PNC, the Regional Banker/Teller manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. This role involves participating in proactive sales and service activities, identifying referral opportunities, and collaborating with ecosystem partners to grow customer relationships. The position drives proactive sales conversations through various interactions including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. The Regional Banker/Teller delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverages ecosystem partnerships to acquire, expand, and retain relationships. They create customer loyalty and grow customer share of wallet through a differentiated customer experience, perform lobby engagement activities, and educate customers on options for managing financial transactions by leveraging technology, tools, and resources. The role also requires applying product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Additionally, the Regional Banker/Teller manages risk through adherence to all policies and procedures, demonstrating sound judgment, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC fosters an inclusive workplace culture and expects employees to be customer-focused and adept at managing risk.

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
• Competency in Banking Products.
• Competency in Digital Awareness.
• Competency in Effective Communications.
• Competency in Managing Multiple Priorities.
• Competency in Matrix Management.
• Competency in Problem Solving.
• Competency in Prospecting.
• Competency in Retail Lending.
• Competency in Selling.
• Competency in Understanding Customer Needs.
• Typically requires 1+ years of related experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
• Participates in proactive sales and service activities and identifies referral opportunities.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental options
• Vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension plans
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption reimbursement
• Surrogacy reimbursement
• Doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed