Regional Banker-Teller

PNC•Bel Air, MD

22h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Banker-Teller within PNC's Retail Branch organization, you will be based in Bel Air, Maryland. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves managing the customer experience by identifying opportunities to improve financial wellbeing and create loyalty, while increasing share of wallet. This includes participating in proactive sales and service activities, identifying referral opportunities, and collaborating with ecosystem partners. The Regional Banker-Teller drives proactive sales conversations through various interactions, positions PNC solutions, and leverages partnerships to acquire, expand, and retain relationships. They create customer loyalty through a differentiated experience, perform lobby engagement, and educate customers on managing financial transactions using technology. The position also requires applying product and procedural knowledge to solve customer problems, managing risk through policy adherence, and ensuring efficient and accurate completion of teller and branch daily operations.

Requirements

Typically requires 1+ years of related experience.
Knowledge of Banking Products.
Digital Awareness.
Effective Communications.
Ability to Manage Multiple Priorities.
Matrix Management skills.
Problem Solving skills.
Prospecting skills.
Retail Lending knowledge.
Selling skills.
Understanding Customer Needs.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participates in proactive sales and service activities and identifies referral opportunities from a variety of customer interactions.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service