Regional Banker/Teller

PNC • Gambrills, MD

395d • $40,040 - $52,250

About The Position

The Regional Banker/Teller at PNC is a full-time position focused on delivering exceptional customer service and proactive sales activities. This role involves engaging with customers to enhance their financial wellbeing, driving sales conversations, and managing teller transactions. The position is part of the Regional Resource Team in Gambrills, MD, supporting multiple branches and aiming to create customer loyalty while increasing the bank's share of wallet.

Requirements

• 1+ years of related experience in banking or customer service.
• High school diploma or GED preferred, but not required.
• Knowledge of banking products and services.
• Effective communication skills and ability to manage multiple priorities.

Nice To Haves

• Accountability
• Client Loyalty
• Customer Experience (CX)
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty.
• Engage in proactive sales and service activities, including teller transactions and selling bank products.
• Collaborate with ecosystem partners to grow customer relationships and drive new revenue.
• Conduct outbound calling and service to sales interactions to elevate client loyalty.
• Perform lobby engagement activities to connect with customers and position PNC products effectively.
• Educate customers on managing financial transactions using technology and resources.
• Apply product and procedural knowledge to solve customer problems and drive loyalty.
• Adhere to policies and procedures to manage risk and ensure efficient branch operations.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED