LN Venues, Regional Assistant Box Office Manager - Saratoga Performing Arts Center (SPAC)

Live Nation Entertainment•Saratoga Springs, NY

2d•$54,000 - $68,000•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation is seeking a qualified Regional Assistant Box Office Manager to assist with ticketing operations for concert venues in multiple locations around the New England/Upstate NY Region. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will assist in managing the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for Live Nation owned & operated venues, as necessary. This person will be required to be on site during Live Nation promoted shows at the Saratoga Performing Arts Center (SPAC).

Requirements

Proven experience in box office or ticketing management
Availability to work a flexible schedule, including days, nights, weekends, and holidays
Willingness and ability to travel as needed
Demonstrated proficiency in cash handling
Strong leadership, management, and customer service skills
Appreciation and respect for diverse cultures, music genres, and artistic expressions
High school diploma or equivalent
Hands-on experience in live event operations
Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)

Nice To Haves

In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
Advanced skills in Microsoft Office applications
Strong organizational abilities, including prioritization, multitasking, and time management
Professional communication skills and email etiquette

Responsibilities

On Site, Night of Show management of the box office at SPAC for Live Nation promoted shows
Serve as a Ticketing contact for events at the venue(s)/locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Partner with Box Office Manager on training, scheduling, and night of show supervision of Box Office personnel
Partner with Box Office Manager in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed
Manage nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, problem resolution etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Facilitate open communication with the Box Office Managers, staff, and all other venue departments
Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software.
Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details
Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion
Partner with the Box Office Managers on monitoring of ticket inventory
Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue
Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue
Ensure ADA Compliant Ticketing Practices
Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders
Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s policies and procedures
Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Actively participate in event settlements, as needed
Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in the entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Assist in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public
Any additional duties as assigned by leadership

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

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