Regional Analyst 1 Customer Experience

Nissan Motor Corporation • Somerset, NJ

2d • Hybrid

About The Position

Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region. Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality. A Day in the Life: Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team. Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region. Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies. Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc. May perform other related duties as assigned.

Requirements

• Bachelor’s Degree in Business or related field required.
• 0-1 year (Specialist) / 1-3 years (Analyst) progressive Marketing and Sales experience.
• At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Additional knowledge of sales related systems.
• Ability to function effectively and remain productive in an office environment.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Result driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.
• Excellent communication skills with high attention to detail and analytical mindset.
• Adaptable and results focused with the ability to work in fast-paced, high-intensity environment.
• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan.
• Must be open to future relocation.

Nice To Haves

• Previous sales or dealership contact experience is a plus.

Responsibilities

• Coordinates tracking and analysis of action plans to improve the customer experience within an assigned region.
• Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.
• Combines customer quality data from multiple sources; understanding their meaning, relationships and impact.
• Analyzes and interprets data
• Compiles ideas on best practices and shares with regional leadership team.
• Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.
• Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies.
• Assists with tracking progress of action plans.
• Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.
• May perform other related duties as assigned.

Benefits

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees