Regional Aftersales Manager

Mitsubishi Motors North America • Seattle, CA

1d • $130,000 - $150,000 • Hybrid

About The Position

MMNA restructured its field operations in mid-2025, which included creating a small, focused West Region with a smaller number of dealer partners to strongly focus on growth of current and new dealer partners in this Region. The West Region currently has ~35 dealers divided into three districts. While the Regional Aftersales Manager (RAM) role in the West Region shares commonalities with the other RAMs nationally, as the RAM for the West Region, you will particularly work hand in hand with the Regional Sales Manager and Dealer Development Manager on business growth and development of Aftersales opportunities in current and new markets. This is a unique opportunity for the individual who likes to build and grow, and wants to see the results of their efforts in real time. This position currently reports to the Director, Aftersales Performance. As the Regional Aftersales Manager – West Region, you are a member of the Company’s leadership team, responsible for strategically driving Aftersales performance and serving as mentor, expert consultant, and brand ambassador within the Region and with dealer partners. Your effective leadership will increase sales profitability in parts and accessories and the service lane, assist our West Region dealer partners in the growth of their Aftersales businesses, and will optimize the customer experience, helping to ensure positive brand awareness, loyalty, and a seamless customer journey. You will guide your direct reports – District Parts and Service Managers - to successfully implement our strategic plan and provide consultative partnership to drive well managed, profitable dealer operations across the Region. You also will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors’ long-term business plan to achieve a modernized retail sales and service model, a path to network expansion and sales growth, and to be a leader in industry change and evolution. Location of Position: This role requires that you live within the Region, preferably in one of the major markets within the Region (California - several, Las Vegas, Salt Lake City, Seattle, Denver) and close to a major metropolitan airport. Members of Region leadership are typically able to work from home one day per week, but should be traveling within the Region to dealer partners 3-4 days per week, including overnight travel. You will also travel occasionally to the corporate headquarters in Franklin, TN. It is not expected that this position will require international travel.

Requirements

• 8+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Parts and Service Manager and/or Regional Aftersales Support Manager (or equivalent positions in the industry).
• 3+ years of experience managing a high performing team, setting performance goals and KPIs, coaching and mentoring, and knowledge of HR/management best practices.
• BS/BA or equivalent combination of education and experience.
• Formal training in such areas as sales techniques, financial statement analysis, inventory management and related marketing and advertising.
• Holistic understanding of dealership and OEM operations; strong knowledge and experience in P&A sales/wholesale/inventory, technical service operations and customer experience drivers.
• Demonstrated results-oriented leadership; demonstrated record of achieving performance goals and objectives.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while demonstrating flexibility and adaptability.
• Strong interpersonal and communication skills and executive presence, ability to communicate with credibility and develop trust at all levels of the organization.
• Ability to model the MMC Way and MMNA values with team members, fostering a positive culture and employee experience.
• Must maintain a valid unconditional driver’s license and a MMNA approved driving record.

Nice To Haves

• In addition to OEM experience, dealership experience as a Service Director/Manager, Parts Director/Manager, or equivalent preferred.
• Experience in both Sales Operations (new car sales) and Aftersales Operations preferred.
• Strong financial acumen; understanding of dealer financial operations and finance arrangements, ability to interpret financial statements and other financial reporting data and manage budgets.

Responsibilities

• Through strategy, vision, and MMNA’s strategic plan, drive Aftersales performance for both MMNA and dealer partners in the Region by achieving and exceeding profitability targets, growing customer pay business, improving the customer experience (and CSI scores), increasing customer retention and loyalty, and boosting parts and accessory sales.
• Serve as an expert consultant to Mitsubishi Motors dealer partners within the Region, providing knowledge, feedback, and expertise on “all things Aftersales” to dealer partners.
• Regularly visit dealer partners within the Region, serving as a brand ambassador and advocate for Mitsubishi Motors, positively representing Mitsubishi Motors and acting as liaison between MMNA and dealer partners.
• Provide innovative guidance to dealer partners to maximize their profitability in parts, accessories, and in the service drive, coupled with focus on increasing customer experience and customer satisfaction, through best practices and utilization of available Mitsubishi Motors programs.
• Lead national parts and service process initiatives to establish and maintain a consistent and exceptional Mitsubishi brand across all dealer partners in the Region.
• Be especially visible to new dealer partners to ensure successful start up of their Aftersales operations and capture of all available UIO, consistent with Mitsubishi Motors’ programs and best practices.
• Work closely with Regional Sales Manager and Dealer Development Manager in the West Region to explore new markets, support new dealerships, and provide best in class consultative services to help our dealer partners succeed in the Aftersales area and overall.
• Work with dealer partners who are not participating in or adhering to Mitsubishi Motors’ programs and best practices or adhering to their obligations as an authorized Mitsubishi Motors dealership to advise on the value and opportunities of doing so.
• Lead your team to a high level of performance, developing and acting as a mentor for your direct reports (District Parts and Service Managers).
• Provide opportunities for growth and development, by fostering an environment of open, honest communications, teamwork, creativity, engagement, productivity and efficiency.
• Consult with Regional and National leadership on team members’ performance goals, conduct performance reviews and inspire innovative initiatives.
• Work with Sales Operations counterparts to ensure alignment and consistency within the Region.
• Encourage team members to foster collaborative relationships with each other, and with other departments in the Company.
• Meet regularly with team members, ensuring their knowledge and understanding of Mitsubishi initiatives and plans, business strategies, performance goals, and KPIs.
• Travel with direct reports on a regular basis to observe, coach, and provide feedback, and model best practices in dealer communications and consultative partnership.
• Drive results by helping team to identify and overcome obstacles, to anticipate dealer partner and customer needs, and to improve the customer experience.
• Work cross-functionally across Company leadership to contribute strategy, knowledge, and feedback to Aftersales and Customer Experience initiatives.
• Work with internal teams to resolve the most challenging operational, customer relations, and process adherence issues in the Region.
• Present at and contribute to executive and leadership meetings, dealer meetings and vendor meetings.
• Act as a representative of the Mitsubishi Motors brand to external vendors and a liaison between external vendors and dealer partners.
• Work with internal teams to contribute strategy and provide feedback on new and existing vendor partnerships.
• Work with Region Dealer Development team to advise on planning for, and ensure successful implementation of, Aftersales Parts, Accessories, and Service Lane strategies and best practices for new dealers in the Region.
• When a dealer partner refuses to uphold its obligations to MMNA and/or its customers as an authorized Mitsubishi Motors dealership, work closely with Region Leadership, Sales Operations counterparts, Dealer Development team, and Legal Department to ensure consistency and accountability.

Benefits

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees