Regional Account Manager

CCA Global Partners • Manchester, NH

65d • Hybrid

About The Position

At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent. Ready to be part of our journey? Join our team as a Regional Account Manager (Regional Business Consultant) out of our Manchester, NH office supporting our Retail Groups Division. As part of our dynamic team, you'll enjoy a hybrid work schedule, with the flexibility to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays. We are seeking a highly motivated self-starter and creative problem solver who is committed to forming strategic partnerships with our members (small business owners & entrepreneurs). This position builds relationships, knows and understands the business of each Member in their own region, and works with their members by showing them the value and benefits to the many programs and services we offer. The Regional Business Consultant will support the Mid-Atlantic Mid-South Region of the United States which includes members located in the Raleigh, NC and Baltimore, MD area and will travel frequently to visit Members in this region.

Requirements

• 3-5 years' experience in retail sales or customer service.
• Exceptional communication, collaboration and follow up skills.
• Excellent software skills including Word, Excel, Microsoft Office, and CRM systems.
• Comfort doing web-based research and using common social media channels.
• Ability to learn and absorb new information quickly.
• Ability to travel at least once per month to members in the assigned territory.

Nice To Haves

• Flooring industry experience?

Responsibilities

• Form a strategic partnership with each Member in the region and understand the unique benefits and challenges of their businesses. Provide retail, marketing, financial and operation consultation to each Member.
• Advise Members of all services and programs available for their use and explain how each service and program will benefit their business.
• Assimilate new Members to the program and their region, assisting with their opening and providing personalized training on our programs.
• Through ongoing relationships with each Member, collect pertinent information such as sales volume; percent of retail, builder, commercial business; percent of hard and soft surface business; product lines represented; participation in advertising, training, and national programs; and financial or profit and loss statements.
• Support our Company mission statement of developing and establishing meaningful relationships through a culture of mutual trust by communicating regularly with Members and keeping them updated and engaged.

Benefits

• Honored as one of New Hampshire's Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed