Regional Account Manager

Acquia

10h

About The Position

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter, utilizing open source Drupal at its core. The Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams globally to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, recognized as a top software company and a market leader by analysts. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience, fostering career growth within a global team that embraces innovation and AI to enhance processes. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts. This role involves proactive day-to-day Account Management, mitigating customer escalations and risks with urgency, and building strong cross-departmental relationships with Sales, Technical Support, Operations, and Finance. The ideal candidate will be strategic, tactical, data and metrics driven, hands-on, detail-oriented, articulate, credible, and capable of strategic account management.

Requirements

Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
Experience with running a high volume of accounts
2-5 years working in an account management role providing tech solutions to large enterprises
Ability to manage multiple systems and administration at once
Has owned & exceeded a Quota
Strong Forecasting and analytical skills
Energetic, smart, dynamic, and strategic
Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
Ability to work effectively within a dynamic, fast paced and ever changing environment
Good communicator with the ability to articulate a strong value proposition
Meticulous attention to detail and high level of accountability are imperative
Self-starter who can set and manage priorities
Strong teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
Bachelor degree is required

Responsibilities

Drive customer retention and identify upsell opportunities
Responsible for account plan strategies that result in performance and/or improved customer experience
Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
Build relationships with strategic leadership level customer contacts
Exceed quarterly renewal and net renewal goals
Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
Coordinate with business users and procurement to ensure timely renewals
Identify Process inefficiencies and provides recommended solutions