Regional Account Manager

Acquia

11h

About The Position

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia. You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts. This role will proactively engage in the day-to-day Account Management of accounts and must be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance. Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts.

Requirements

Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
Experience with running a high volume of accounts
2-5 years working in an account management role providing tech solutions to large enterprises
Ability to manage multiple systems and administration at once
Has owned & exceeded a Quota
Strong Forecasting and analytical skills
Energetic, smart, dynamic, and strategic
Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
Ability to work effectively within a dynamic, fast paced and ever changing environment
Good communicator with the ability to articulate a strong value proposition
Meticulous attention to detail and high level of accountability are imperative
Self-starter who can set and manage priorities
Strong teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
Bachelor degree is required

Responsibilities

Drive customer retention and identify upsell opportunities
Responsible for account plan strategies that result in performance and/or improved customer experience
Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
Build relationships with strategic leadership level customer contacts
Exceed quarterly renewal and net renewal goals
Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
Coordinate with business users and procurement to ensure timely renewals
Identify Process inefficiencies and provides recommended solutions