RSVP, Greater Chicago Region

Comcast•Schaumburg, IL

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We are seeking a dynamic leader to head responsibility for employee and customer experience, operations, and financial performance in the Greater Chicago Region (GCR) that includes the states of Illinois, Indiana, Michigan and Iowa. As a key contributor in a fast-paced, complex and constantly changing environment, this individual will collaborate with senior executives and leaders to deliver employee and business-critical strategies, that help grow and deliver high quality customer experiences supporting both Xfinity and Comcast Business. The Region Senior Vice President (RSVP) is the market leader who will be the face of the region to interact with employees across all functions in the region.

Requirements

15+ years of related experience delivering multiple products to consumer and business customers
End-to-end P&L responsibility, and a track record of growing businesses in highly competitive markets
Experience leading a large organization, ~ 750+ members, with a complex Labor environment
Subject matter depth and breadth in cable/telecom operations
Proven history of leadership, performance improvement, and creating efficiencies
Broad experiences in a wide variety of circumstances – different sized companies, industries, functions, etc.
Experience working across different geographies
Significant accomplishments around building diverse teams, attracting and developing top talent
Skills Accountability, Customer Experience (CX), Customer Satisfaction, Operational Excellence, People Leadership, Relationship Building

Responsibilities

Team Leadership Employee Engagement: Motivate and inspire teams to deliver peak performance by linking day-to-day work to a shared regional vision aligned to enterprise strategy. Regularly visit frontline field teams to solicit feedback and identify opportunities to drive continuous improvement; execute in partnership with headquarters peer teams and through the Regional Operations leader.
Coach and Grow Talent: Attract, select, develop, inspire, and retain a diverse, high-performing team aligned to enterprise policies and standards. Foster a culture of lifelong learning. Develop people and teams for results—set clear expectations, hold the team accountable to the expectations, tailor support, and provide feedback.
Culture Development: Build an inclusive culture of belonging, transparency, and accountability. Support others’ growth; speak up and act when something is wrong.
Collaborative Team Player: Build relationships and influence with and without authority to drive outcomes with Regional Operations and headquarters peers. Succeed in a highly interdependent environment where results rely on shared resources.
Sales Leadership (Residential & Business): Drive local channel performance for residential sales with direction from the headquarters Residential Growth and Comcast Business teams. This includes all aspects of selling, connecting and servicing residential and business customers with an expanding product set as well as empowering and supporting employees.
Customer Experience: Relentlessly pursue excellence in service delivery, inclusive of technical and network operations, and construction. In partnership with HR partners, build a culture of sales and service excellence to improve overall customer satisfaction.
Market Intelligence and Business Development: Establish local external relationships and activate teammates to relentlessly pursue growth opportunities and stay in front of competitive threats inclusive of the micro-markets within the Region. Lead the region in driving new passings and new customer growth.
Results Focused: Ensure the region meets or exceeds all portions of the Profit and Loss (P&L) goals, with visible focus on regional KPIs, even those items not directly managed. Lead local business planning cycles. Translate Company goals and headquarters’ strategies into local actions and simplify and communicate priorities for teams.
Forward-Thinking: Embrace emerging technology, innovations, products, and process improvements and support local team adoption in alignment with enterprise direction.
Ownership: Demonstrate and build a culture of accountability to own outcomes for regional areas of responsibility. Think and work cross-functionally to achieve maximum impact for the region and the company; owning some decisions and influencing others in coordination with headquarters.
Data Driven: Provide data-driven insights to teammates, peers, and leadership on opportunities to grow the business; use data and local intelligence to communicate opportunities and influence enterprise strategies and gain support to capitalize on regional/local opportunities.
Business Agility: Adapt quickly to market changes internally and externally; respond rapidly and flexibly while leading change in a motivating and fiscally responsible way to maintain our competitive advantage.
Community Involvement: Be an active and positive force in local communities as the face of Comcast and the most senior executive for the region. Represent Comcast as the provider and employer of choice while advancing and protecting our reputation and brand in alignment with corporate priorities.
Communications, Government Affairs (GA) & Community Partnerships: Partner with corporate communications and corporate GA teams to support local needs aligned to corporate priorities; maintain hard responsibility for local operational needs (e.g., permits, franchises) and ensure effective local execution.