Field Sales Development Manager - Greater Chicago Region

Comcast•Chicago, IL

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role is responsible for providing in-field support to Field Sales teams, with a strong focus on training, coaching, and performance development. The Field Sales Training & Development Manager will work side-by-side with sales representatives to model best-in-class sales behaviors, address skill gaps, and accelerate performance through targeted coaching and hands-on training. This position spends approximately 60–70% of time in the field supporting teams directly.

Requirements

Communication
Customer Experience (CX)
Sales Development
Sales Support
5-7 Years Relevant Work Experience
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

Provide hands-on, in-field coaching and support to Field Sales teams to drive performance improvement and skill development.
Train, coach, and develop sales representatives through individual and group-based sessions, addressing identified performance gaps and opportunity areas.
Model effective sales techniques in the field (door-to-door and event-based), setting clear expectations for sales execution and customer engagement.
Conduct one-on-one coaching sessions in partnership with frontline leaders to improve individual performance and accountability.
Support onboarding of new hires by delivering supplemental training and field coaching to accelerate ramp-up and time to productivity.
Partner with Regional Operations and National Learning teams to develop and facilitate training on new products, offers, and sales strategies.
Provide ongoing feedback and insights to leadership on field performance trends, training needs, and development opportunities.
Maintain a strong field presence, spending approximately 60–70% of time working directly alongside sales teams.
Exercise independent judgment and discretion in matters of significance while operating autonomously in the field.
Maintain regular, consistent attendance and flexibility to work nights, weekends, variable schedules, overtime as needed, and perform other duties as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.