Region Manager, Virtual

MarketSource•Johns Creek, GA

2d•Remote

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Virtual Region Manager is responsible for the remote management of a team using a proprietary management platform. This role requires meeting and exceeding client sales expectations and overall district responsibility for program effectiveness, employee oversight and client/customer satisfaction while utilizing virtual management tools. This is an office type remote role that will require a strong focus on organization and planning, technical knowledge, collaboration, communication, adaptability, and responsiveness. Ideal candidate will thrive utilizing a strong virtual presence and the ability to be screen ready for entire work schedule. Virtual Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. The Region Manager is responsible for product training, communication, planning, and relationship management. They provide client feedback and metrics, develop partnerships, seek new opportunities, and drive brand advocacy in their market. Additionally, they coordinate the field team’s efforts, support territory teams, meet reporting deadlines, and ensure compliance.

Requirements

Must have excellent communication skills: communicate effectively and proficient writing skills.
Ability to use digital tools to communicate frequently via email, instant message, phone, etc.
Ability to use and master remote communication and collaboration tools (email, MS Teams, phone, etc.,).
Ability to have a strong virtual presence and be screen ready
Must have a high level of self-discipline and accountability in managing tasks and time effectively
Ability to successfully develop, implement, and manage a fully remote program
Must be able to lead, motivate, coach and influence a remote team
Ability to focus, time-management, prioritize, organize, meet deadlines and goals
Ability to work in team-oriented environment that is fair, open, and honest
Ability to maintain confidentiality and credibility
Ability to tackle complex issues and develop innovative and practical solutions in a remote environment
Action and detail oriented
Agile decision-making skills in a fast-paced environment
Proficient is SalesForce, Microsoft Suite; Word, Excel, and PowerPoint
Ability to create and deliver presentations
Strong analytical and problem-solving skills.
Ability to multitask and work efficiently under pressure.
Strong knowledge of company policy, goals and standards
Ability to analyze reports and generate presentations displaying regional performance
Bachelor’s Degree or equivalent work experience in lieu of degree
3+ years’ experience in Area Manager, management or leadership role
2+ years’ experience in industry-related field
Demonstrated success driving sales and operational performance remotely
Full‑time remote capability; strong technological proficiency; Digital literacy
May require up to 15% travel; 2-3 weeks per quarter

Responsibilities

Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals
Conduct weekly virtual business reviews, coaching sessions, and performance check‑ins.
Manages a team of remote Managers and may oversee other support staff within the region.
Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment
Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives utilizing virtual management tools.
Closely monitor program objectives and provide critical performance feedback
Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process
Develops, maintains and implements processes and KPI's to drive performance and continuous improvement
Partners closely with client to provide consistent feedback and performance summary.
Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability
Provides program oversight and direction with a client centric approach
Responsible for regional financial performance
Ensures sales, market and competitive information is recorded
Manages client commitment and expectations
Consistently evaluate region’s performance vs. expectations
Conducts monthly and quarterly business reviews