Region Commercial Administrative Supervisor

TruGreen Limited Partnership•Allentown, PA

About The Position

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises and coordinates the daily activities of a team responsible for providing administrative support for multiple branch commercial collections, customer service, and general account management. Focuses on strategy implementation and control to achieve business expectations. Partners with region/division commercial managers to develop sales strategies for commercial account book of business. Tracks metrics related to up-sell to ensure achievement of revenue growth. Travels approximately 60% of the time within assigned territory.

Requirements

Associate’s degree or an equivalent combination of education and experience required
Three years of customer service experience or related field required
Three to five years of supervisory or management experience required
Valid, permanent driver’s license from state of residence.
Current liability auto insurance required.
Customer Service Skills
Organizational skills and ability to prioritize multiple tasks
Written and verbal communication skills
Business process analysis skills
Attention to detail and analytical skills
Ability to operate independently and collaboratively within a team
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Leadership skills
Ability to drive sales and collection results
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.

Responsibilities

Supervises all commercial administrative operations and procedures such as commercial billings and collections.
Ensures phone calls are answered and customer service expectations are exceeded.
Maintains associate payroll, personnel files, information management, filing systems, and other clerical services.
Reviews Commercial Account Specialist payroll and timekeeping records to ensure completeness, accuracy, and timeliness.
Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records in accordance with company policy.
Monitors commercial data entry responsibilities, inclusive of production entry and posting and sales entry and posting and commercial manual billings.
Oversees commercial collections responsibilities with direct management of commercial customer service and customer service training for the commercial account specialist team.
Manages and evaluates associate performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
Monitors all commercial account sales activity and branch level renewal activity.
Tracks commercial customer satisfaction and distributes commercial customer communications for resolution as well as mindshare surveys.
Travels approximately 60% of the time within assigned territory.