Administrative Supervisor

RAYUS Radiology

About The Position

RAYUS Radiology is looking for a JOB TITLE to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Administrative Supervisor, you will provide leadership and management to administrative functions and assures that services are provided within professional standards. Administrative functions supported could include front office, scheduling, insurance, health information, and teleradiology. This position is a Monday thru Friday working 08:30 AM - 5:00 PM

Requirements

High school diploma or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Must be able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

Associate's degree
Medical terminology and previous clinical business office experience
Bilingual

Responsibilities

Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
Monitors and approves timecards
Manages hiring process for new team members in partnership with HR
Implements training program for new associates
Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
Leads regular staff meetings and employee one-on-ones
Evaluates workflow and implements process improvements for the team
Ensures team has knowledge of company and department policies and corresponding procedures are in place
Supports associates ensuring highest level of patient satisfaction
Fosters a team environment, ensuring appropriate communication between departments
Creates and updates center's information manuals and process documents
Develops and monitors the teams' performance through QA process
Leads special projects and/or committees, as assigned
Answers phones and handles calls in an efficient and friendly manner
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Coordinates patient relations, ensuring quality service is delivere
Maintains front office operations such as ordering office supplies, magazines, organizing coffee and office supplies, and assisting with office cleaning
Faxes reports, billing requests, and medical release forms to as requested
Ensures performance of daily center banking functions to include accurate completion of daily cash logs, bank deposit, and all receipts
Schedules patient examinations
Communicates daily with technologist(s) and radiologist(s) on administrative matters
Maintains an accurate and up to date pending-scheduling list
Checks all exams for pre-certification with patient's insurance company
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Assists in the maintenance of up-to-date and accurate database functions on all current and potential referring physicians
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers and obtains proper authorization if needed prior to appointment
Performs other duties as assigned