Region Clinical Intake Specialist (Nurse, Office, LPN) – HomeCare

Hartford HealthCare•Southington, CT

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Region Clinical Intake Specialist. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. The Region Clinical Intake Specialist is responsible for managing and coordinating the clinical intake process for both Home Health and Hospice services across multiple branches. This role ensures timely, accurate, and compliant intake procedures using the Homecare Homebase (HCHB) system, serving as a key liaison between referral sources, clinical teams, and operational leadership. Performs all clinical aspects of the intake process, including communication with patients and families and admitting clinicians, clinical data entry accuracy, timeliness and Face to Face encounter accuracy and PCP/MD verification. Ensure patients are admitted timely and in accordance with the intake policy. Provides recommendations for process and policy improvements. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. Stays thoroughly informed about the details of clinical quality metrics of the organization has with key Home Care Leadership, healthcare networks, or other partners for Home Health and Hospice services. Ensures patient admissions comply with rules, requirements and terms in the contracts. Establishes and maintains positive working relationships with current and potential referral sources and associated clinical leadership teams. Provides a smooth coordination of care of patients to home care by overseeing patient education, care planning, and coordination with multiple providers, case managers and other clinical needs within established payer and financial guidelines. Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting clinical referral data and key customer trends.

Requirements

Licensed clinician (RN, LPN, or equivalent) required.
1 Year of Administrative/Clinical Healthcare Experience.
The Region Clinical Intake Specialist must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities

Nice To Haves

Bachelor’s Degree Preferred (BSN, Healthcare Administration or related field) preferred.
1-3 years of experience preferably in Home Care.

Responsibilities

Managing and coordinating the clinical intake process for both Home Health and Hospice services across multiple branches.
Ensuring timely, accurate, and compliant intake procedures using the Homecare Homebase (HCHB) system.
Serving as a key liaison between referral sources, clinical teams, and operational leadership.
Performing all clinical aspects of the intake process, including communication with patients and families and admitting clinicians, clinical data entry accuracy, timeliness and Face to Face encounter accuracy and PCP/MD verification.
Ensuring patients are admitted timely and in accordance with the intake policy.
Providing recommendations for process and policy improvements.
Ensuring compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
Staying thoroughly informed about the details of clinical quality metrics of the organization has with key Home Care Leadership, healthcare networks, or other partners for Home Health and Hospice services.
Ensuring patient admissions comply with rules, requirements and terms in the contracts.
Establishing and maintaining positive working relationships with current and potential referral sources and associated clinical leadership teams.
Providing a smooth coordination of care of patients to home care by overseeing patient education, care planning, and coordination with multiple providers, case managers and other clinical needs within established payer and financial guidelines.
Strengthening and monitoring community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting clinical referral data and key customer trends.