Refund Plus Coordinator
About The Position
This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. These activities include reviewing auto loan documents, data processing, executing system tasks, and follow up of process execution. This position will also include a quality assurance process with carrier providers when the product refund is compromised, denied or inaccurate. In addition, this position will be responsible for intervening during any breakdown of the process to resolve and execute the cancellation in a timely and efficient manner.
Requirements
- High School Diploma or GED required
- 3 - 4 years related experience
- Internal experience will be highly considered
- lending, insurance, financial or automobile dealership background preferred
- Min of 3 years of professional office experience preferred
- Telephone skills with a minimum of 3 year customer telephone experience preferred
- Any experience with a compliance or regulatory or auto service provider will be considered
- Understanding of auto lending contracts, dealer service contracts and provider contracts
- Understanding state compliance requirements for product cancellations
- Strong customer service focus or previous customer service experience required
- Strong computer skills with knowledge of Lotus Notes, Microsoft office suite (45 wpm)
- Strong attention to detail, including math computation, producing a product that is accurate
- Ability to acknowledge and respect confidential information
- Ability to critically think and execute a task, if met with opportunity
- Ability to work in a professional environment and interact with Financial Institution clients
- Ability to handle multiple tasks, meet deadlines and manage multiple support functions
- Ability to learn quickly and adapt to different workload scenarios
- Ability to work independently and make fact-based decisions based on data analysis
Nice To Haves
- Bachelor's degree preferred; or equivalent combination of education and experience
- Professional office experience preferred
Responsibilities
- Data Entry, Analysis, and Database Maintenance
- Reading and understanding the auto loan/provider documents for coverage amounts and terms
- Inputting data into two technology platforms to execute automated processing
- Quality control check to validate that provider of product matches
- Documenting the cancellation refund process through denial or disbursement
- Conduct follow up contacts to insurance carriers related to GAP status
- Conduct follow up contacts to providers if exact quote is not returned timely
- Conduct follow up contacts to dealers if acknowledgement package is not returned timely.
- Conduct research on specific product contract language to properly resolve the cancellation
- Reviewing secondary technology platform to complete research to clear pending cancellations
- Maintain compliance due to state driven requirements related to product cancellations
- Significant phone activity required to remediate outstanding issues within the F&I system.
- The ability to multi-task while navigating within the environments of multiple systems
- Will need to confirm accuracy of Refund amounts that a due to the client.
- Other special projects and duties as assigned
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
