Refugee Case Manager (1865)

Lutheran Services Florida • Egypt Lake-Leto, FL

4d

About The Position

Lutheran Services Florida (LSF) envisions a world where children are safe,
families are strong, and communities are vibrant.

LSF is seeking a talented Refugee Case Manager who wants to make an impact in
the lives of others.

Purpose and Impact:

The Refugee Case Manager will provide trauma-informed case management intakes,
assessments, services and referrals to assist refugee/entrant clients to reach
their goals. These goals include successful integration, gainful employment,
personal financial responsibility (to facilitate basic needs such as food,
clothing, housing and personal health. The Case Manager-Refugee monitors and
evaluates client progress and adjusts service plan and/or delivery as necessary.
If assigned to a residential facility, this is a direct care position.

Requirements

• Bachelor’s degree and two years of experience working in a refugee and immigrant social services environment.
• Proficiency in Microsoft Office applications
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Ability to work and deal a diverse group of clients.
• Must be able to keep confidential information.
• Bilingual (Spanish/English) fluency is required
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. Must be able to pass FBI, and Child Abuse and Neglect Checks for every state in which they have resided in the last five years.
• Must be a team player with all staff.
• Accurate, complete and timely submission of required reports and documentation to required agencies.
• Effective working relationship with clients (providers).
• Adherence to LSF policies and procedures.

Responsibilities

• Provide comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
• Recruit program participants through internal referrals and outreach to eligible individuals.
• Complete eligibility screenings for all participants recruited by or referred to the program.
• Conduct comprehensive intakes for all participants determined eligible for the program.
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with funder’s requirements for basic needs, direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
• Maintain regular contact and positive rapport with all program participants.
• Collaborate closely with other LSF case managers to facilitate program enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.
• Participate in community coordination, capacity building and partnership development activities in the service area.
• Complete case notes and required assessments in online database in a timely and consistent manner.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements.
• Attend internal and external resettlement agency workshops and trainings centered on trauma-informed case management, vulnerability support, community-based mental health support, economic self-sufficiency and more.
• Trains, supervises and supports program Interns and volunteers.
• Prepares reports as required.
• Performs other related duties as assigned.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees